Program Coordinator, AUS

Sydney - Australia

Monthly Salary: AUD 1 - 2

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. Were the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS RCS email and push notifications our AI-powered personalization engine delivers bespoke experiences that drive performance revenue and loyalty through real-time behavioral insights.

Recognized as the#1provider in SMS Marketing by G2 Attentive partners with more than 8000 customers across 70 industries. Leading global brands like Crate and Barrel Urban Outfitters and Carters work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City San Francisco London and Sydney Attentives team has been consistently recognized for its performance and culture. Were proud to be included in Deloittes Fast 500 (four years running!) LinkedIns Top Startups Forbes Cloud 100 (five years running!) and Inc.s Best Workplaces.

About the Role

The Professional Services team is integral to Attentives Customer Success strategy allowing us to deepen our relationships with our customers and ensuring they are able to achieve extraordinary success on the Attentive platform. We deliver expert consultation and real-time execution throughout our customers Attentive journey.

As a Program Coordinator you will work with some of our largest brands to execute optimized retention marketing strategies. By collaborating with our CSM team you will develop our customers most ambitious marketing ideas ensuring they are able to drive growth and conversions with Attentive. Your deep platform knowledge brings value to our customers by ensuring they can get more done. Youll become an Attentive expert bridging the gap between our product and customers.

Your core responsibility will be to execute customer projects ensuring successful partnerships. You will work in conjunction with members of the CSM Support and Professional Services teams to maintain alignment on our customers marketing goals.

What Youll Accomplish

Deliver Attentive Advantage Service offerings (Select Services or Recurring Advantage engagements) designed to drive value for our customers
Leverage your Attentive platform expertise to design and build List Growth tools Segments Campaigns Journeys and Reports in the Attentive UI
Develop strong relationships with cross-functional team members and our customers
Manage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
Provide creative solutions and execute swiftly keeping the industrys best practices in mind
Translate customer feedback into specific product recommendations
Positioned as a valuable extension of our customers teams your attention to detail and quick execution builds trust between us and our customers
Update internal workflows and documentation so that they remain as accurate as possible

Your Expertise

You have 1-2 years of client-facing experience in preferably a Customer Success Support or Agency role
Prior experience with SaaS or E-Commerce platforms preferred
You understand the key metrics that Attentive customers are interested in measuring (List Growth Revenue Message-Level Performance)
You are motivated by helping others and derive satisfaction from being part of a team
You understand how the day to day work delivered by our team directly impacts our customers progress towards their own goals
You are a quick learner and ready to get your hands dirty able to find creative workarounds when faced with limitations
You are extremely detail oriented organized and have a strong ability to prioritize and manage your time effectively
You are proactive and communicative never shying away from a quick Slack Zoom or phone call

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each others champions

Champion the Customer - Our success is defined by our customers success

Act Like an Owner- Take responsibility for Attentives success

Learn more about AWAKE Attentives collective of employee resource groups.

If you do not meet all the requirements listed here we still encourage you to apply! No job description is perfect and we may also have another opportunity that closely matches your skills and experience.

At Attentive we know that our Companys strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair inclusive and equitable workplace free from discrimination harassment and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations please let your recruiter know.

Required Experience: