Automation Operations Analyst

Requisition ID: 239339

Employee Referral Program Potential Reward:$200000.00

We are committed to investing in our employees and helping you continue your career at ScotiaTech.

Purpose

As a Systems Analyst you will lead the support and operational management of RPA solutions across the enterprise. You will be responsible for overseeing the performance and stability of bots in production managing support priorities and maintaining operational metrics. This role requires strong coordination with development teams business stakeholders and infrastructure partners while also mentoring junior analysts and driving continuous improvement in automation support processes.

Accountabilities

Operations of RPA support ensuring timely resolution of incidents and proactive monitoring of bot performance
Manage and prioritize support queues ensuring alignment with business-critical processes and SLAs.
Maintain and report on key operational metrics such as bot uptime incident resolution time and support backlog
Perform root cause analysis (RCA) for recurring issues and drive implementation of permanent fixes.
Act as the primary escalation point for complex or high-impact production issues.
Ensure all bots have up-to-date support documentation schedules and release records in JIRA and Confluence.
Collaborate with Agile teams to provide feedback from production and influence future automation design.
Identify opportunities for automation within support processes and contribute to operational efficiency initiatives.

Reporting Relationships

Primary Manager:Senior Manager

Direct Reports: NA

Shared Reports: NA


Education / Experience / Other Information

Bachelors degree in Computer Science Information Technology Engineering or a related field (or equivalent practical experience).
Minimum 2 years of experience in RPA support operations or automation
RPA certifications (preferred but not mandatory) such as:
- UiPath Advanced RPA Developer
- Pega Robotics System Architect
ITIL Foundation certification or equivalent understanding of incident and support processes (preferred).
Experience managing patching cycles for RPA infrastructure and validating bot stability post-patch.
Strong experience with RPA tools (e.g. UiPath Pega OpenSpan) and monitoring platforms such as Uipath Orchestrator or Pega Robot
Proficiency in JIRA Confluence Excel reporting and dashboard creation. Must
Excellent analytical communication and coordination skills.
Ability to lead hybrid onsite-offshore teams and manage multiple priorities in a fast-paced environment.
Exposure to Agile/Scrum methodologies.
Strong Level English
Certifications (preferred but not mandatory):
- ISTQB Certified Tester
- UiPath Certified RPA Associate

Working Conditions
Work in a standard office-based environment; non-standard hours are a common occurrence.
When required non-standard office working hours for scheduled implementations or while on rotational 24x7 on-call support.


#LI-Hybrid
#COLGBS

Location(s): Colombia : Bogota : Bogota

ScotiaTech is a business unit within ScotiaGBS a Scotiabank Group company located in Bogota Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive positive work environment and competitive benefits.

At ScotiaTech we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however only those candidates who are selected for an interview will be contacted.

Note: All postings in will remain live for a minimum of 5 days.