Back Office Support Agent (11 months) (301025)
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Job Location:
Letterkenny - Ireland
Monthly Salary:
EUR 3 - 3
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
If you need support in completing the application or if you require a different format of this document please get in touch with at with the subject line: Application Support Request.
Role:Back Office Process Agent
Job Type:Fixed Term 11 months
Location:Letterkenny: Office based for approx. 3 weeks training then Hybrid - 3 days in office.
Join a global tech leader right here in Donegal.With over 850 employees and a state-of-the-art global delivery centre were proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber we foster a culture of continuous learning innovation and respect. Our people are at the heart of everything we do collaborating across teams geographies and disciplines to drive real change for clients around the world. Be part of something global grounded in Donegal.
Careers at TCS: It means more
TCS is a purpose-led transformation company built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you it means more to make an impact that matters through challenging projects which demand ambitious innovation and thought leadership.
We are looking for resources to build a progressive innovative and expert team with diverse backgrounds and perspectives who will commit to consistently championing our customers needs in an environment that fosters future ways of working and actively advocates for each others wellbeing. The role of the Back Office Processor is to handle various types of enquiries and requests related to personal data & information maintained and recorded on a variety of business applications & programs. Core hours 9am 5.30pm with some flexibility to start earlier.
Your responsibilities:
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension health care life assurance laptop phone access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We welcome and embrace diversity in race nationality ethnicity disability neurodiversity gender identity age physical ability gender reassignment sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview please contact us atwith the subject line: Adjustment Request or call TCS London Office0/ 44 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail Yahoo Mail and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity.
Due to the high volume of applications we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
Role:Back Office Process Agent
Job Type:Fixed Term 11 months
Location:Letterkenny: Office based for approx. 3 weeks training then Hybrid - 3 days in office.
Join a global tech leader right here in Donegal.With over 850 employees and a state-of-the-art global delivery centre were proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber we foster a culture of continuous learning innovation and respect. Our people are at the heart of everything we do collaborating across teams geographies and disciplines to drive real change for clients around the world. Be part of something global grounded in Donegal.
Careers at TCS: It means more
TCS is a purpose-led transformation company built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you it means more to make an impact that matters through challenging projects which demand ambitious innovation and thought leadership.
- Seeking customer focused professional with a can-do attitude
We are looking for resources to build a progressive innovative and expert team with diverse backgrounds and perspectives who will commit to consistently championing our customers needs in an environment that fosters future ways of working and actively advocates for each others wellbeing. The role of the Back Office Processor is to handle various types of enquiries and requests related to personal data & information maintained and recorded on a variety of business applications & programs. Core hours 9am 5.30pm with some flexibility to start earlier.
Your responsibilities:
- Work accurately and efficiently to achieve quality standards and to ensure customers receive correct and timely information and to support the delivery of SLAs and other delivery metrics including customer feedback metrics. This may include making risk-based decisions that support the delivery of good customer outcomes.
- Focus on continued personal development and skills and knowledge acquisition to support service delivery across multiple channels and customer demands.
- Observe contractual and legal obligations by always adhering to TCSs corporate policies procedures and guidelines. This includes but is not limited to Data Protection Information Security Anti-Financial Crime and other Compliance related Policies.
- Achieve individual team and department SLAs/KPIs and other measures or obligations that support the effective delivery of service including customer outcome measures and any other customer or client centric measures.
- Manage own workload to ensure personal and team targets are met.
- Display flexibility for other issues/tasks as they arise.
- Use computerised system for tracking information gathering providing information referrals and routine troubleshooting.
- Meets or exceeds daily productivity standards in line with set quality standards and meets all service level timelines.
- A professional manner with excellent communication skills both verbal and written.
- Attention to detail and accuracy.
- Excellent interpersonal and customer service skills.
- An ability to prioritise own workload work to strict deadlines and effectively manage time.
- Ability to work in a team and independently.
- Motivate and support co-workers to attain team and department goals. Provide support and assistance to other team members as necessary.
- Discretion in handling confidential and sensitive information is essential.
- Use feedback to identify opportunities for continual performance improvement.
- Flexibility/adapting to change.
- Demonstrate initiative and drive for results.
- Good organizational skills and time management.
- Excellent computer skills.
- Experience in a customer service environment specializing in the Life Assurance and Pension services If you enjoy building relationships and communicating and interacting with people youll fit right in with the world-class customer service team around you.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension health care life assurance laptop phone access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We welcome and embrace diversity in race nationality ethnicity disability neurodiversity gender identity age physical ability gender reassignment sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview please contact us atwith the subject line: Adjustment Request or call TCS London Office0/ 44 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail Yahoo Mail and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity.
Due to the high volume of applications we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
Required Experience:
Unclear Seniority
Key Skills
- Business Intelligence
- Bidding
- Accounts Assistant Credit Control
- Account Development
- Content Development
- Lab Testing
About Company
We strongly believe global challenges need global solutions. We are continually engaging with our employees, clients, partners, public institutions, and community organisations across the world to step up and rise to the occasion. We are #OneTCS. A part of the Tata group, India's lar ... View more
