IT Application Support Engineer German Support (19 12)
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Job Location:
Letterkenny - Ireland
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
If you need support in completing the application or if you require a different format of this document please get in touch with with the subject line: Application Support Request.
Job Type: Permanent
Job Location: Letterkenny Co. Donegal Ireland (Hybrid 3 days onsite per week)
Ready to utilise your skills in a medical technology environment supporting hospital systems across the EU
Are you looking for an exciting opportunity to contribute towards project/service delivery grow professionally and work alongside a magnificent team
Make you mark at TCS as an IT Application Support Engineer (German Speaker)!
Join a global tech leader right here in Donegal. With over 850 employees and a state-of-the-art global delivery centre were proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber we foster a culture of continuous learning innovation and respect. Our people are at the heart of everything we do collaborating across teams geographies and disciplines to drive real change for clients around the world. Be part of something global grounded in Donegal.
Careers at TCS: It means more
TCS is a purpose-led transformation company built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you it means more to make an impact that matters through challenging projects which demand ambitious innovation and thought leadership.
The Role
TCS is seeking an experienced IT Application Support Engineer with German language proficiency (B2 or above) to join our EMEA Customer Care division.
In this role you will be part of a dynamic team operating in a high-profile mission-critical healthcare environment where precision and responsiveness are essential.
You will provide technical support for Cardiology and Radiology applications and their associated infrastructure ensuring continuity and reliability for systems that directly impact patient care.
Why Join Us:
- Work in a sector that truly makes a differencehealthcare.
- Be part of a team that values collaboration clear communication and continuous improvement.
- Access opportunities for professional growth skill development and career progression.
- Engage with a diverse motivated team committed to delivering exceptional customer experiences.
Languages required:
English (B2 or greater)
German (B2 or greater)
Your Responsibilities:
- First-Line Support: Act as the initial point of contact for application-related issues incidents and service requests from end-users.
- Incident Logging & Tracking: Accurately record categorize and prioritize tickets in the ITSM tool ensuring compliance with SLAs.
- Basic Troubleshooting: Diagnose and resolve common application issues (e.g. Configuration Performance usability workflow logs); Storage Management (Disk Space File system Access Mounting/Mapping); Database Management (Index Capacity Backup/Replication Query connectivity Dead Locks)
- Escalation Management: Identify complex issues and escalate to L2/L3 teams with detailed documentation for faster resolution.
- Case Documentation: Document all incidents and service requests in line with ITIL best practices ensuring accurate details on categorization impact urgency troubleshooting customer updates resolutions and escalations.
- Monitoring & Alerts: Monitor application dashboards and respond to alerts to prevent downtime or service degradation.
- Knowledge Base Maintenance: Contribute to creating and updating support documentation and FAQs for recurring issues.
- Compliance & Security: Ensure adherence to healthcare data security standards and regulatory requirements during all support activities.
- Collaboration: Work closely with cross-functional teams (infrastructure integrations Field/installation and application specialists) to maintain service continuity.
- Continuous Improvement: Identify recurring issues and suggest process improvements or automation opportunities.
Your Profile
Essential skills/knowledge/experience:
- Application Support Fundamentals: ability to grasp functionality workflow dependencies and backend application infrastructure
- Basic Infrastructure Knowledge: Familiarity with servers navigating system interfaces checking service statuses reviewing logs monitoring performance and performing simple troubleshooting
- Database Basics: Ability to check DB connectivity run simple queries and escalate issues appropriately.
- Storage Awareness: Understanding of disk space monitoring and log file management.
- Operating Systems: Basic knowledge of Windows/Linux environments for application hosting.
- ITSM Tools: Experience with ticketing systems
- Remote Support Tools: Ability to use remote desktop and diagnostic tools effectively.
- Communication: Clear and professional interaction with users and technical teams.
- Problem-Solving: Analytical thinking to diagnose and resolve issues quickly.
- Customer Service Orientation: Empathy and responsiveness in a healthcare-critical environment.
- Degree or certification in IT or a related discipline (preferred).
- ITIL certification.
- Knowledge of HL7 or DICOM standards.
- Background in Cardiology or Radiology environments.
- B2 or higher fluency in both German and English.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension health care life assurance laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.
Diversity Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).
We welcome and embrace diversity in race nationality ethnicity disability neurodiversity gender identity age physical ability gender reassignment sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview please contact us atwith the subject line: Adjustment Request or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail Yahoo Mail and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity.
Due to the high volume of applications we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
Required Experience:
IC
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
We strongly believe global challenges need global solutions. We are continually engaging with our employees, clients, partners, public institutions, and community organisations across the world to step up and rise to the occasion. We are #OneTCS. A part of the Tata group, India's lar ... View more
