Membership Processor

Brisbane - Australia

Monthly Salary: Not Disclosed

Posted on: 26 days ago

Vacancies: 1 Vacancy

Job Summary

As a Membership Processor you are responsible for providing exceptional service to our members and other internal departments. Youll act as a contact point for any membership queries and assist the Member Experience Team with complex enquiries to maintain a high standard of service.

Youll join a high performing passionate and driven team who are always willing to coach and support each other and aim to deliver better-value services that help our members enrich their lives.

What youll do

Handle enquiries process new joins clearance certificates rebate forms policy changes policy closures as some examples
Maintain accurate member information and process refunds
Send professional correspondence and ensure every touchpoint reflects HBFs commitment to quality and service
Investigate and resolve member queries and when you can identify opportunities to make their experience even better making a point of it being a one stop resolution for the member.

About you
You have experience in finance or insurance or a similar clerical or administrative role and are known for your accuracy care and can-do attitude. Youre confident communicating across phone and email and you take pride in getting details right.

You enjoy learning new systems adapting to change and pitching in to help your teammates when it gets busy. Above all you care about delivering a great experience not just ticking boxes.

Why youll love working at see-u
We believe in doing the right thing for our members our people and our community. Youll join a team thats collaborative and will have opportunities to grow your career while contributing to work that truly matters as well as;

Fully subsidised Gold Hospital Insurance Cover
Flexible working and work from home options
3 additional wellbeing days each year (on top of our standard 20 days annual and 10 days personal leave)
2 volunteering days per year
18 weeks parental leave
Access to corporate discounts across a range of gyms retail restaurants and hotels

Next Steps
To apply click on the Apply Now button to complete your application and send through a copy of your CV outlining your skills and experience in relation to this role.

At HBF we believe in the potential of every individual. Were committed to creating an inclusive workplace where diverse perspectives are celebrated because they make us stronger. We encourage applications from everyone including Aboriginal and Torres Strait Islander peoples people with disabilities and members of the LGBTQIA community.

We want you to Be You Be Bold and feel supported every step of the way so if you require any adjustments during the recruitment process please contact us at to discuss how we can accommodate. To learn more about our commitments visit: Community Initiatives HBF Health Insurance

Youll join a high performing passionate and driven team who are always willing to coach and support each other and aim to deliver better-value services that help our members enrich their lives.

What youll do

Handle enquiries process new joins clearance certificates rebate forms policy changes policy closures as some examples
Maintain accurate member information and process refunds
Send professional correspondence and ensure every touchpoint reflects HBFs commitment to quality and service
Investigate and resolve member queries and when you can identify opportunities to make their experience even better making a point of it being a one stop resolution for the member.

You enjoy learning new systems adapting to change and pitching in to help your teammates when it gets busy. Above all you care about delivering a great experience not just ticking boxes.

Fully subsidised Gold Hospital Insurance Cover
Flexible working and work from home options
3 additional wellbeing days each year (on top of our standard 20 days annual and 10 days personal leave)
2 volunteering days per year
18 weeks parental leave
Access to corporate discounts across a range of gyms retail restaurants and hotels

Next Steps
To apply click on the Apply Now button to complete your application and send through a copy of your CV outlining your skills and experience in relation to this role.