Claims Processor

Townsville - Australia

Monthly Salary: Not Disclosed

Posted on: 28 days ago

Vacancies: 1 Vacancy

Job Summary

As a Claims Processor you will join our friendly team in Townsville helping us deliver an exceptional experience for our members. You will ensure every claim is processed accurately every interaction is professional and personal and every opportunity to make a difference is taken.

Youll bring an understanding of claims or administrative processes along with a genuine commitment to great customer service. Every day youll use your problem-solving skills and attention to detail to guide our members toward positive outcomes and help us continually improve how we do things.

What youll do

Develop a deep understanding of HBF and QCHFs rules products and procedures to process claims quickly and correctly

Handle enquiries validate information with members and providers and make sure all claims (including exceptions) are completed on time

Maintain accurate member information and process refunds reversals and adjustments with care

Draft professional correspondence and ensure every touchpoint reflects HBFs commitment to quality and service

Investigate and resolve member queries and when you can identify opportunities to make their experience even better

About you
You have experience in claims finance or insurance or a similar clerical or administrative role and are known for your accuracy care and can-do attitude. Youre confident communicating across phone email and in person and you take pride in getting details right.

You enjoy learning new systems adapting to change and helping others when things get busy. Above all you care about delivering a great experience not just ticking boxes.

Why youll love working at QCHF
We believe in doing the right thing for our members our people and our community. Youll join a team thats collaborative and will have opportunities to grow your career while contributing to work that truly matters as well as;

Fully subsidised Gold Hospital Insurance Cover

Flexible working and work from home options

3 additional wellbeing days each year (on top of our standard 20 days annual and 10 days personal leave)

2 volunteering days per year

Access to corporate discounts across a range of gyms retail restaurants and hotels

Next Steps
To apply click on the Apply Now button to complete your application and send through a copy of your CV outlining your skills and experience in relation to this role.

At HBF we believe in the potential of every individual. Were committed to creating an inclusive workplace where diverse perspectives are celebrated because they make us stronger. We encourage applications from everyone including Aboriginal and Torres Strait Islander peoples people with disabilities and members of the LGBTQIA community.

We want you to Be You Be Bold and feel supported every step of the way so if you require any adjustments during the recruitment process please contact us at to discuss how we can accommodate.

To learn more about our commitments visit: Community Initiatives HBF Health Insurance

What youll do

Develop a deep understanding of HBF and QCHFs rules products and procedures to process claims quickly and correctly

Handle enquiries validate information with members and providers and make sure all claims (including exceptions) are completed on time

Maintain accurate member information and process refunds reversals and adjustments with care

Draft professional correspondence and ensure every touchpoint reflects HBFs commitment to quality and service

Investigate and resolve member queries and when you can identify opportunities to make their experience even better

You enjoy learning new systems adapting to change and helping others when things get busy. Above all you care about delivering a great experience not just ticking boxes.

Fully subsidised Gold Hospital Insurance Cover

Flexible working and work from home options

3 additional wellbeing days each year (on top of our standard 20 days annual and 10 days personal leave)

2 volunteering days per year

Access to corporate discounts across a range of gyms retail restaurants and hotels

Next Steps
To apply click on the Apply Now button to complete your application and send through a copy of your CV outlining your skills and experience in relation to this role.

We want you to Be You Be Bold and feel supported every step of the way so if you require any adjustments during the recruitment process please contact us at to discuss how we can accommodate.

To learn more about our commitments visit: Community Initiatives HBF Health Insurance