Senior Processor
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Job Location:
Townsville - Australia
Monthly Salary:
Not Disclosed
Posted on:
30 days ago
Vacancies:
1 Vacancy
Job Summary
As the Senior Processor you will support first line escalations for claims providing support on complex situations and assisting with process improvements within the team. You model our values through your everyday actions delivering better-value services that help our members enrich their lives. This is a fantastic opportunity to join a high performing passionate and driven team who are always willing to coach mentor and support each other.
What youll do;
Assess and verify all medical and ancillary claims and ensure they are processed within SLAs and with minimal claim adjustments
Monitor medical eclipse claims and message functions providing a prompt response to Medicare
Reconcile electronic claims through the HAMBS system ensuring minimisation of settlement variations
Provide other administration and support services as required
Assist with reporting requirements as needed ensuring all reporting is completed within required timeframes
Identify opportunities to grow our business by recognising Member needs and communicating solutions
Complete quality assurance checking and deliver results while actively coaching team members
About you
Youre someone who takes pride in getting details right and delivering work that makes a difference to members. You bring strong experience in claims or membership processing and a solid understanding of business rules systems and procedures that keep things running smoothly.
Youre confident using systems like Support Point and Microsoft Office and youre comfortable handling data communicating clearly and providing support to colleagues and stakeholders. Whether youre assessing complex claims resolving a member query or helping a teammate understand a process you do it with professionalism and care.
Next Steps
At HBF we believe in the potential of every individual. Were committed to creating an inclusive workplace where diverse perspectives are celebrated because they make us stronger. We encourage applications from everyone including Aboriginal and Torres Strait Islander peoples people with disabilities and members of the LGBTQIA community.
We want you to Be You Be Bold and feel supported every step of the way so if you require any adjustments during the recruitment process please contact us at to discuss how we can accommodate.
To learn more about our commitments visit: Community Initiatives HBF Health Insurance
Required Experience:
Senior IC
Key Skills
- Loan Processing
- Typing
- Data Entry
- Customer Service
- Organizational skills
- Basic Math
- Computer Skills
- Fraud
- Microsoft Outlook
- 10 Key Calculator
- Fair Housing Regulations
- Food Processing
