Head of Membership Engagement

About the Pharmaceutical Society of Australia (PSA):

The Pharmaceutical Society of Australia (PSA) is the national peak body representing all pharmacists across the country. As the voice of the profession we advocate to improve healthcare outcomes for all Australians and enhancing the safe and effective use of medicines through optimising the role of the Pharmacy Workforce

We are in an exciting phase of transformation building a renewed Executive Leadership Team and strengthening our strategic capability. As part of this journey PSA is acquiring the Australasian College of Pharmacy (ACP) unifying and enhancing the pharmacy education landscape and reinforcing PSAs position as the leading provider of pharmacist education and professional development in Australia. PSA is a member-based organisation focused on supporting the needs of members and delivering impact.

About the Role:

As the Head of Membership Engagement youll be a key member of PSAs evolving Executive Leadership Team helping shape the organisations next chapter of growth impact and transformation.

Reporting directly to the CEO this role provides strategic and operational leadership across PSAs membership and engagement portfolio encompassing member services volunteer committees Communities of Special Interest networking events and national conferences.

This is a pivotal executive role responsible for driving membership growth engagement and value strengthening member experience and positioning PSA as the leading professional body for pharmacists. Youll play a central part in redefining how PSA supports and connects pharmacists across Australia ensuring our membership offering reflects the evolving needs of the profession.

In the role you will:

• Lead the development and delivery of PSAs membership engagement and experience strategy ensuring alignment with organisational goals and national health priorities.
• Drive innovative strategies for member acquisition retention and growth ensuring high-quality valuable engagement.
• Oversee the planning and delivery of PSAs conferences events and networking opportunities enhancing professional development and member connections.
• Build and maintain strategic relationships with regulators universities industry partners and professional associations to expand PSAs reach and influence.
• Lead and develop a high-performing collaborative and values-aligned Membership Engagement team.
• Contribute to executive decision-making strategic planning and organisational transformation.

About You:

Youre a proven senior leader with extensive experience in membership engagement stakeholder management or professional services ideally within health pharmacy or not-for-profit sectors. You combine strategic vision with strong operational and commercial acumen and are passionate about leading teams to deliver measurable lasting impact.

Youll also bring:

• Demonstrated success in executive or senior leadership roles across membership stakeholder engagement or customer experience.
• Strong business management capability including budget people management and financial stewardship.
• Experience designing and delivering innovative engagement strategies that drive growth and value.
• Proven ability to build influence and credibility across diverse stakeholder groups including government industry and professional bodies.
• Exceptional communication collaboration and leadership skills.
• A values-led approach and commitment to innovation inclusion and excellence.

Why PSA

Our people are at the centre of what we do and were proud to support meaningful careers professional development and ongoing learning.

Working at PSA means being part of something bigger. We believe in:

• Making a real difference: Youll contribute to an organisation with a strong social purpose.
• Growth and development: We want you to thrive and will support your professional journey.
• Diversity and inclusion: We celebrate what makes you you and are committed to creating a safe supportive and inclusive workplace.

Were also committed to the health and safety of our people which includes requiring all employees to be fully vaccinated against COVID-19 to attend PSA offices.

Accessibility & Support

We value diversity and welcome applications from people of all backgrounds including people living with a disability. If you need support during the recruitment process please reach out to for a confidential chat.

Acknowledgement of Country

PSA acknowledges the Traditional Custodians of Country throughout Australia and their enduring connection to land sea and community. We pay our respects to Elders past and present and recognise Aboriginal and Torres Strait Islander peoples as the first pharmacists and custodians of the worlds oldest living cultures.

PSA may close this ad early if we find the right person so dont wait to apply!