Senior Project Manager
Share
Job Location:
Monthly Salary:
Posted on:
02-11-2025
Vacancies:
1 Vacancy
Job Summary
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Location: Hong Kong
Roles and Responsibilities
Service Delivery Oversight
Act as Infosyss primary point of contact for all operations for client
Ensure seamless 247 global support across Service Desk Field Support Collaboration Services
Achieve or exceed Service Level Agreements; orchestrate escalation to Client leadership as required.
Program & Project Management
Lead technical rollouts (e.g. image refresh VDI migration patching programs) across Clients APAC region.
Track milestones risks deliverables dependencies and governance via Infosys PMO tools and frameworks.
Vendor & Subcontractor Coordination
Manage Infosys internal teams and any third-party subcontractors delivering services under Infosyss umbrella.
Review SLAs scorecards and performance dashboards; schedule leader-level performance and governance meetings with Client stakeholders.
Budget & Resource Management
Responsible for day-to-day resource planning utilization and cost-control against the overall Infosys engagement budget.
Proactively identify productivity gaps staffing risks or areas for operational cost reduction.
Governance Risk & Compliance
Ensure services are compliant with Clients IT policies security standards and industry regulations.
Support audit exercises regulatory reviews and remediation of findings in collaboration with Infosys IT Governance & Client
Stakeholder Engagement & Reporting
Maintain regular communication with Client business teams user support leadership and Infosys global AMO/PMO.
Provide timely operational dashboards weekly status reporting monthly performance summaries and executive presentations as required by the engagement.
Continuous Improvement
Identify efficiency gains process automations and user experience enhancements through Infosys tools (e.g. automation libraries AI helpdesk bots predictive analytics).
Lead transformation initiatives such as self-service portal expansion zero-touch provisioning and VDI scale-outs within the Client infrastructure.
Required Experience & Skills
15 years in IT service delivery or program management with at least 5 years in a client-facing outsourcing/managed services context.
Experience in delivering EUC services for enterprise-scale FSI clients.
Demonstrated operational acumen with Service Desk Endpoint Management Collaboration Tools VDI AV/meeting solutions and Cloud.
Strong familiarity with ITIL processes SLAs dashboards incident/problem/change mechanisms.
- Ability to manage multi-site global operations using follow-the-sun support frameworks.
- Hands-on knowledge of tools/platforms such as ServiceNow Intune/SCCM CrowdStrike Azure AD Citrix/VMware Horizon Teams/Zoom
Excellent stakeholder management vendor coordination and communication (written and oral) skills.
Credentials like ITIL v4 PMP/PRINCE2 Lean/Six Sigma or equivalent are highly desirable.
Bachelors degree in IT/Engineering or related field; MBA or Masters considered a plus.
Professional proficiency in both English and Mandarin in reading writing and daily communication (Cantonese is a plus)
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Senior IC
Key Skills
- Business Development
- Project Management Methodology
- Project / Program Management
- PMBOK
- Waterfall
- Wastewater
- Construction Management
- Project Management
- Project Management Software
- Microsoft Project
- Budgeting
- Contracts
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
