Senior Telephony Engineer W2
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary (List Format):
- Lead the technical strategy and deployment of telephony solutions primarily in Five9 and Genesys contact center environments.
- Ensure smooth integration and coordination of multiple systems by collaborating with stakeholders for successful project delivery.
- Deploy and support AI-powered contact center solutions (e.g. virtual agents predictive routing agent-assist tools) to modernize operations.
- Maintain technical integrity performance and daily operational responsibility for the telephony environment.
- Provide Level 2 and Level 3 support for complex technical issues including major incident management.
- Serve as the primary technical point of contact for telephony projects and ensure stakeholder alignment.
- Monitor system health availability and performance; generate reports and analysis as needed.
- Draft and maintain documentation and procedures for telephony support.
- Identify recommend and implement improvements and risk mitigation strategies to enhance operational efficiency.
- Work with engineering and business teams to define and validate technical requirements.
- Ensure security best practices are embedded in all IT and telephony operations.
- Limited travel required (approximately 10%).
Let me know if you need the summary in a more condensed or bullet-pointed format!
- Lead the technical strategy and deployment of telephony solutions primarily in Five9 and Genesys contact center environments.
- Ensure smooth integration and coordination of multiple systems by collaborating with stakeholders for successful project delivery.
- Deploy and support AI-powered contact center solutions (e.g. virtual agents predictive routing agent-assist tools) to modernize operations.
- Maintain technical integrity performance and daily operational responsibility for the telephony environment.
- Provide Level 2 and Level 3 support for complex technical issues including major incident management.
- Serve as the primary technical point of contact for telephony projects and ensure stakeholder alignment.
- Monitor system health availability and performance; generate reports and analysis as needed.
- Draft and maintain documentation and procedures for telephony support.
- Identify recommend and implement improvements and risk mitigation strategies to enhance operational efficiency.
- Work with engineering and business teams to define and validate technical requirements.
- Ensure security best practices are embedded in all IT and telephony operations.
- Limited travel required (approximately 10%).
Let me know if you need the summary in a more condensed or bullet-pointed format!
Key Skills
- APIs
- C/C++
- Computer Graphics
- Go
- React
- Redux
- Node.js
- AWS
- Library Services
- Assembly
- GraphQL
- High Voltage
