Customer Success Manager (Revenue Suite)
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Job Location:
Monthly Salary:
Posted on:
12 days ago
Vacancies:
1 Vacancy
Job Summary
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
Stripes Customer Success (CS) team supports revenue growth across GTM by helping a broad book of users activate grow and maximize their performance on Stripe.
What youll do
We are looking for motivated and curious Customer Success Managers to help build Stripes Scaled Revenue Suite (RS) Customer Success motion. You will have a unique opportunity to help shape how we create impact with customers at scale.
Scaled RS CSMs will run targeted engagements with customers to ensure they are successful growing and maximizing their investment on Stripe. The ideal candidate will be a builder someone who is analytical and creative who enjoys both defining and executing new processes. This role involves working closely with sales partner managers and operations teams to engage customers in product payment technical and risk conversations.
Responsibilities
- Help scope build and execute processes and programmes to drive success for users across Stripes Revenue Suite product at scale
- Manage account health of Revenue Suite customers via proactive outreach
- Serve as a trusted product advisor to customers by delivering digital and 1:many content on Stripes Revenue Suite product
- In coordination with account teams support expansion of Revenue Suite customers - identifying & surfacing opportunities to ensure customers are successful
Who you are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply.
Minimum requirements
- 7 years experience in a client-facing role ideally customer success consulting financial services account management or sales preferably working with a technical product
- Strong business sense and ability to understand the drivers and strategy of our users businesses
- Proven experience with complex regulated SaaS/Fintech products particularly in domains like tax compliance or financial reporting
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Strong analytical skills and ability to navigate data and people to find answers
- Strong operating rigor including organizational and time management skills
- Strong business presence and presentation skills
- A capability to work well with a wide range of people both internally and externally including working with a team of sales and services peers
- Motivation and flexibility to work well in a high-growth dynamic environment
Hybrid work at Stripe
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.
Required Experience:
Manager
Key Skills
- ASC 606
- Hotel Experience
- Hospitality Experience
- GAAP
- Accounting
- Revenue Management
- Pricing
- Analysis Skills
- Salesforce
- SOX
- ERP Systems
- NetSuite
About Company
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Stripe is a suite of APIs powering online payment processing and commerce solutions for internet businesses of all sizes. Accept payments and scale faster with AI.
