Program Director for Student Success Analytics and Academic Testing

Agency

Department

INSTRUCTIONS TO APPLICANT:

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• Incomplete or improperly submitted applications may be excluded from consideration.
• Please do not withdraw your application in an attempt to upload a missing document instead please email HR for help.

Please provide the following documents:

• Cover Letter
• Resume/CV
• Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered).
• Transcripts (Unofficial will be accepted with application. Official transcripts are required upon acceptance of verbal offer).
  If transcripts are from an international institution it is the responsibility of the prospective faculty member to have the transcripts translated and evaluated by an approved credential evaluator.

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Proposed salary $55000 annually.

SUMMARY:

The Program Director for Student Success Analytics and Academic Testing serves as the central resource for data management reporting and technology coordination across the Student Success Centers four units: Advising Money Management Center Student Transition & Support and Student Career Preparedness. The role also provides strategic oversight of the Academic Testing Center ensuring that operations staffing and services effectively support students campus partners and community members.

This position consolidates student success data advances predictive analytics and maximizes the use of technologies such as EAB Navigate while also creatively seeking opportunities for automation to streamline processes and enhance parallel the Program Director develops and manages the infrastructure protocols and staffing of the new Academic Testing Center including general oversight service promotion and policy development.

As a member of the Student Success Center leadership team the Program Director delivers actionable insights to unit leaders and campus administration improves operational efficiency for staff and enhances the return on technology investments. By centralizing analytics expertise and leading the implementation of testing operations this position strengthens ETAMUs commitment to improving student outcomes retention and graduation rates.

ETAMU is a fast-growing public university with a strong reputation for academic excellence research innovation and student success. With over 140 degree programs a 20:1 student-to-faculty ratio and nationally ranked online and graduate programs ETAMU is committed to transforming lives through quality education. Our employees benefit from a collaborative community cutting-edge research opportunities and outstanding resources.

DUTIES & RESPONSIBILITIES:

• Directs the collection analysis and reporting of student success data developing dashboards and predictive analytics to guide leadership decisions and retention strategies.

• Serves as primary administrator and campus champion for EAB Navigate and related technologies driving adoption consistent utilization and integration with other student success systems.

• Provides strategic oversight of the Academic Testing Center including daily operations staffing service delivery and the establishment of policies protocols and compliance standards.

• Collaborates with Institutional Research IT and Academic Affairs to ensure data governance accuracy and system integration across student success technologies.

• Oversees implementation and management of student success technologies and processes (e.g. course detail reporting Acadeum and automation tools) to streamline workflows and enhance efficiency.

• Ensures compliance with federal/state regulations and university policies regarding data privacy testing standards and student records.

• Leads professional development and training for Student Success Center staff on analytics tools technology processes and testing protocols.

• Represents the Student Success Center on institutional committees while staying current with best practices and emerging trends in student success analytics educational technology and testing operations.

MINIMUM REQUIREMENTS:

• Education: Bachelors degree from an accredited college or university or equivalent combination of education and experience.

• Experience / Knowledge / Skills:Three to four years of demonstrated experience with data collection reporting and analysis in higher education or related field. Strong knowledge of student information systems and analytics tools. Excellent organizational and problem-solving skills. Proficiency with data visualization and reporting tools (e.g. Tableau Power BI or equivalent).

  Strong interpersonal and communication skills with ability to explain complex data to varied audiences.

• Ability to:

  Work independently and manage multiple projects simultaneously.

  Exhibit strong customer service orientation and high levels of hospitality within daily work.

  Collaborate effectively with various stakeholders including faculty staff and administrators.

  Analyze large datasets and produce actionable insights.

  Train and support others in technology and data usage.

• Licensing/Professional Certifications: None.

• Physical Requirements: None.

• other Requirements: Must maintain confidentiality and comply with FERPA and all data security policies.

PREFERRED EDUCATION / SKILLS/ EXPERIENCE:

An awareness of federal state and East Texas A&M University policies and practices related to student success as well as:

• Masters degree in Higher Education Administration Data Analytics Information Systems or related field.

• Five or more years of demonstrated experience with data collection reporting and analysis in higher education or related field.

• Experience administering and/or supporting EAB Navigate or comparable student success and retention-focused platforms.

• Familiarity with Ellucian Banner Acadeum and other higher education data systems.

• Experience in predictive analytics student retention strategies or institutional research.

SUPERVISION OF OTHERS:

Graduate Assistants and Student workers as needed; possibility of full-time testing staff.

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.