QA Automation Engineer (Cyara for IVR and call routing testing exp)
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
QA Automation Engineer
Location: Dallas TX
Contract : 12 Months
Location: Dallas TX
Contract : 12 Months
We are looking for a QA Automation Engineer with strong experience in -based test automation frameworks and a preferred background in Cyara for IVR and call routing testing. This role will focus on building robust automated test suites for voice and digital channels in a contact center environment ensuring high-quality customer experiences.
Key Responsibilities
Automation Development
Design develop and maintain automated test scripts using and related frameworks
Implement reusable components and libraries for API UI and telephony testing.
Integrate automation into CI/CD pipelines for continuous testing.
IVR & Contact Center Testing
Create and execute Cyara test cases campaigns and journeys for IVR flows and call routing scenarios.
Validate DTMF speech recognition transfers queuing and failover logic.
Monitor and analyze Cyara Pulse alerts for proactive issue detection.
Quality Assurance
Define test strategies coverage matrices and traceability to requirements.
Perform functional regression and performance testing across multiple environments.
Document defects root cause analysis and provide actionable insights.
Collaboration
Work closely with developers IVR designers and routing engineers to ensure testability and quality.
Participate in release readiness reviews and contribute to automation best practices.
Design develop and maintain automated test scripts using and related frameworks
Implement reusable components and libraries for API UI and telephony testing.
Integrate automation into CI/CD pipelines for continuous testing.
IVR & Contact Center Testing
Create and execute Cyara test cases campaigns and journeys for IVR flows and call routing scenarios.
Validate DTMF speech recognition transfers queuing and failover logic.
Monitor and analyze Cyara Pulse alerts for proactive issue detection.
Quality Assurance
Define test strategies coverage matrices and traceability to requirements.
Perform functional regression and performance testing across multiple environments.
Document defects root cause analysis and provide actionable insights.
Collaboration
Work closely with developers IVR designers and routing engineers to ensure testability and quality.
Participate in release readiness reviews and contribute to automation best practices.
Required Qualifications
2 5 years in QA automation with strong proficiency in .
Solid understanding of REST APIs JSON and microservices testing.
Strong debugging and scripting skills.
Preferred Skills
Experience with Cyara for IVR and call routing testing (Test Cases Campaigns Journeys Pulse).
Knowledge of contact center platforms (Amazon Connect Genesys Cisco Avaya NICE CXone).
Exposure to speech recognition testing synthetic monitoring and performance testing.
Education
Bachelors degree in Computer Science Engineering or equivalent experience.
Bachelors degree in Computer Science Engineering or equivalent experience.
Nice-to-Have
Experience with cloud contact center solutions.
Familiarity with observability tools (Splunk ELK).
Key Skills
- Continuous Integration
- APIs
- Automotive software
- Test Cases
- Electrical Engineering
- Junit
- Distributed Control Systems
- Testng
- Java
- Test Automation
- Programmable Logic Controllers
- Selenium
