Ambulatory Services Representative II

Were searching for an Ambulatory Services Rep II someone whos ready to be part of the best ranked childrens hospital in Texas and among the best in the this position you will provide excellent customer service as the first contact for patients providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success if applicable. Will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointments insurance and history. Will collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. Will secure the financial integrity of the patients account by verifying benefits and obtaining referrals authorizations and pre-certifications.

Think youve got what it takes

Job Duties & Responsibilities

Admission- Check-In/Welcome desk PARs Registration Past Pending.

• Performs patient registration procedures per department process.
• May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
• Ensures that all necessary patient forms are provided and filled out for the clinic visit
• Communicates with patients staff and providers regarding patient arrivals delays and clinic processes.
• Alerts clinic staff and providers of any changes or discrepancies in patients scheduled appointment
• Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
• Changes status of all appointments daily to reflect arrived cancelled no-show or rescheduled status.
• Maintains an organized filing system of current referrals in progress and already appointed communicates all missed appointments to PCP and destroys missed referrals after one month.
• Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.
• Assists as needed licensed staff with the non-financial aspects of the inpatient admission process e.g. calls escort helps with paperwork as needed.
• May perform closing procedures (i.e.- reconciling fee receipts completing deposit notification forms reconciling petty cash balancing the credit card machines completing batch reports in accordance with department processes.
• Insurance Authorization/Collecting cash & deposits.
• Charge Entry Billing and Reconciliation.
• Customer Service and communication.
• Flowmaster and Room Management.

As part of our commitment to maintaining a safe and healthy workplace all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

• Required H.S. Diploma or GED
• Required 2 years experience in customer service or 2 years clerical medical office or business experience preferably in a Healthcare environment