Customer Service Representative – Call Center

Marion County, IN - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Representative Call Center
Location: Marion East IN (Onsite)
Job Type: Full-time

About the Role

Were looking for Customer Service Representatives to join a call center team supporting individuals who have questions about state benefit programs primarily SNAP. This role involves answering inbound phone calls listening carefully to each callers concern and providing clear helpful information.

What Youll Be Doing

Answer inbound calls from individuals with questions about state benefits
Provide basic information guidance and next steps based on established procedures
Enter accurate notes during and after each call
Follow call scripts guidelines and privacy requirements
Escalate complex issues to the appropriate team when needed
Maintain a calm respectful and helpful tone with every caller
Meet daily call handling and attendance expectations

Requirements

What Were Looking For

High school diploma or equivalent
Customer service or call center experience is required
Comfortable speaking on the phone for most of the workday
Clear communication and good listening skills
Basic computer skills and ability to navigate multiple systems
Reliable punctual and able to work in a structured environment

Nice to Have

Previous experience in customer support healthcare government services or insurance.
Familiarity with public assistance programs
Bilingual skills are a plus

Required Skills:

What Were Looking For High school diploma or equivalent Customer service or call center experience is required Comfortable speaking on the phone for most of the workday Clear communication and good listening skills Basic computer skills and ability to navigate multiple systems Reliable punctual and able to work in a structured environment Nice to Have Previous experience in customer support healthcare government services or insurance. Familiarity with public assistance programs Bilingual skills are a plus

Job Title: Customer Service Representative Call CenterLocation: Marion East IN (Onsite) Job Type: Full-timeAbout the Role Were looking for Customer Service Representatives to join a call center team supporting individuals who have questions about state benefit programs primarily SNAP. This role inv...