Service Advisor
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Job Location:
Algonquin, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
The Rosen Automotive Group has proudly served the residents of Illinois and Wisconsin for over 35 years. We are currently seeking dedicated and talented individuals to join our growing team! The goal of our store is to meet the needs and requirements of our customers. To accomplish that goal we rely on everyone to work together. When we all work together we have the strength of a family. It is our belief that how we work together is reflected in how we work with our customers. If we treat each other with respect our customers will feel it and the essentials of trust and relationship will be there.
What We Offer:
- Medical Dental Vision
- Paid holidays and vacation
- 401K
- Paid training
- Ongoing development
- Opportunity for career advancement
- Employee Discounts
- Volume Bonus
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Satisfaction scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department employees.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Proven track record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self motivated
- Able to work with little supervision
- Clean driving record and valid drivers license
- Willing to submit to pre-employment background check and drug screen
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Hours: Full and part time available. Full time - four week days with alternating morning and evening shifts + every Saturday 9:00am - 6:00pm. On week days o...
