Senior Project Manager

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 12 days ago

Vacancies: 1 Vacancy

Job Summary

Overview:
This position is part of Wells Fargos Contact Center Modernization Initiative a top 3 enterprise priority focused on migrating contact center applications and agents to a modern cloud platform by 2027. The selected PM5 will lead wave-based migrations coordinate with business partners manage 16 project managers and ensure end-to-end delivery across a multi-year roadmap.

Key Responsibilities:

Lead wave migrations from discovery to deployment.

Partner with business units and contact center operations for seamless transitions.

Coordinate and guide a large PM team ensuring consistent delivery.

Manage complex scheduling OT and onsite Command Center presence.

Drive change management and stakeholder engagement.

Oversee integrations involving IVR agent scheduling and cloud tools.

Required Experience:

7 years in Project Management (financial services strongly preferred).

Deep understanding of contact center operations and modernization.

Waterfall & Agile delivery experience.

Experience with cloud platform transitions.

Familiarity with IVR systems and workforce management integrations.

Preferred Tools:

or similar project management applications.

Working knowledge of cloud-based contact center technology.

Additional Details:

3 days onsite hybrid schedule in Charlotte.

Flexibility required during high-impact wave migrations.

Project runs through November 2027.

Please have this filled out with your submittal and let them know if theyre a fit ill be submitting them to the account manager.

Current location:

Citizenship of Candidate (H1 F1 EAD US Citizen)

Pay rate:

W2 or C2C:W2

Medical Benefits Y/N:

Committed to 4 days a week onsite (or NA):

Available to interview:

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DOB:

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Overview: This position is part of Wells Fargos Contact Center Modernization Initiative a top 3 enterprise priority focused on migrating contact center applications and agents to a modern cloud platform by 2027. The selected PM5 will lead wave-based migrations coordinate with business partners man...