Rev Ops

The Senior Analytics Analyst will serve as a key contributor to company enterprise
analytics initiatives supporting customer-facing teams including Marketing Sales
Customer Success Tech Support Customer Service and Professional Services. This
role requires advanced dashboard development skills using Tableau Tableau Pulse
CRM Analytics (CRMA) and Power BI with a strong understanding of business
operations and data storytelling. This collaborative role requires strong communication
skills.


Key Responsibilities
Dashboard Development & Visualization
Design build and maintain interactive dashboards using Tableau Tableau
Pulse CRMA and Power BI to support strategic and operational decision-
making.
Translate complex datasets into intuitive visualizations tailored to different
business audiences.
Leverage embedded security and role-based views in CRMA to deliver
personalized insights to Salesforce users.
Cross-Functional Analytics Support
Partner with RevOps and customer-facing teams to define KPIs reporting needs
and data sources.
Deliver insights across the customer lifecycle-from lead generation and sales
conversion to onboarding support and retention.
Support post-sales analytics for Customer Success and Services including
Gainsight and Salesforce Service Cloud reporting.
Data Strategy & Governance
Ensure data accuracy consistency and integrity across dashboards and reports.
Collaborate with data engineering and governance teams to align on source
systems definitions and refresh schedules.

Contribute to enterprise-wide BI tool strategy and adoption efforts.
Innovation & Enablement
Explore and implement new features in Tableau Pulse and CRMA to enhance
real-time alerting and proactive insights.
Provide training and documentation to business users on dashboard usage and
interpretation.
Stay current with analytics trends and tools participating in Tableau User Groups
and webinars.

Qualifications
Required
3 years of experience in analytics or BI roles.
Proficiency in Tableau Tableau Pulse CRM Analytics and Power BI.
Strong understanding of Salesforce data structures and customer-facing
business processes.
Experience supporting RevOps or similar cross-functional teams.
Strong English Language Proficiency