Key Role Information:

• Location: Newcastle (Hybrid)
• Contract Role: Commencing 1^st December 2025 until 29 April 2026
• Hours: Full-time MondayFriday (rotating roster 8am6pm)
• Salary: $79500 inclusive of 12% super
• Training: 5-week structured program

What Its Really Like to Be a Claims Manager at Suncorp

As a Claims Manager people think I just manage claims. But what I really do is help people on some of the worst days of their lives and were looking for others who are just as passionate about making a difference.

When storms hit or fires break out our phones ring. I could be speaking to someone whose home is underwater whose roof has collapsed or whos just lost everything. Its not easy but its real human work that matters - because customer obsession is at the heart of everything we do.

I joined Suncorp because I wanted to make a difference. What I found was a role where Im challenged every day backed by a team who truly gets it and supported by leaders who check in especially after the tough calls.

What I Do as a Claims Manager:

No two days are ever quite the same but heres what you can expect:

• Listen really listen: I speak with customers who are often overwhelmed or vulnerable. I give them the space to be truly heard because customer obsession starts with understanding.
• Be a calm steady guide: I walk them through whats covered in their policy what will happen next and make the complex feel simple.
• Balance heart with policy: I make fair transparent decisions that respect both the customers situation and our guidelines.
• Keep things moving: I manage my own portfolio of claims end-to-end making timely decisions and keep things moving especially during busy times.
• Solve problems: Every customers situation is different. I think critically and creatively to find the best way forward especially when things dont go to plan.
• Stay on top of the detail: I document everything accurately its how we stay accountable and ensure customers feel confident in the process.
• Lean on your team: Some calls are challenging but Im part of a supportive group who debrief together check in and keep things human.

What Youll Bring:

This isnt a script-reading call centre job. Its fast-paced emotionally complex and deeply human.

Youll do well here if you bring:

• Compassion: A calm compassionate voice that brings reassurance even in tough conversations
• Resilience: Emotional resilience with the ability to manage your wellbeing and stay grounded
• Confidence: Confidence to make clear fair decisions and communicate them with clarity
• Detail-Focused: Sharp attention to detail paired with the skill to balance multiple priorities
• Empathy: Genuine empathy and care for customers navigating challenging times
• Growth Mindset: Experience in customer service claims insurance or fast-paced environments is valued but what matters most is a growth mindset and passion to make a real difference
• Work From Home Setup: Reliable internet & ergonomic desk and chair. Laptop & headset will be provided.

Whats in it for you:

• Hours: Full-time Monday to Friday (rotating roster between 8am6pm) contract role until 29^th April 2026.
• Location: First week onsite then 3 days/week in office reducing to 2 days/week post-training
• Salary: $79500 inclusive of 12% super
• Training: Five weeks of structured supportive training setting you up to succeed and grow from day one.
• Equipment:Laptop & headset will be provided.
• Support: Leaders who genuinely care real-time coaching to help you shine access to Employee Assistance Programs and a kind capable team that has your back.

Why I Stay:

This job isnt for everyone. You need thick skin and a big heart. Youll have days where the calls are tough and you feel stretched. But if youre someone who finds purpose in helping people when it really counts youll find this role incredibly fulfilling.

Were hiring now. If this speaks to you apply today.

And if youre unsure Apply anyway wed love to speak with you. Some of the best Claims Managers here had no idea theyd be good at this until they gave it a go.

For more information please contact our delivery partners on.

At Suncorp we are committed to building futures and protecting what matters. We value the unique experiences insights and diverse workforce that benefits our people our business and our customers. Wed love to see your application and speak with you even if you do not match the above mentioned.

Advertised: 29 Oct 2025 AUS Eastern Daylight Time
Applications close: 09 Nov 2025 AUS Eastern Daylight Time