Casual After-Hours Resourcing OfficerResourcing Officer

Rostering Officer/ After Hours Rostering Officer

Location: Head Office Melbourne CBD (Hybrid working)
Vacancy: 4 Positions available
Type: (2) Casual & (2) Permanent role(s) - Full Time & Part Time
Job reference: 494808
Applicationsclose:12th November 2025

Base Rate: $32.69/ hr (plus casual loading)

We are Victorias most established and recognised for purpose disability service provider. We work in partnership with people with disability of all ages and needs as well as carersand their support network to deliver a wide range of tailored flexible and quality services.

We offer

• An attractive remuneration package with excellent salary packaging tax benefits
• Excellent central CBD location
• A rewarding career in a growing service sector
• Supportive team environment
• The opportunity to work alongside and empower people with disability to reach their maximum potential
• Ongoing training team support and professional development opportunities

About the Role

The Rostering Officer/ AH Rostering Officer will provide rostering support to a cohort of disability servicesacross Metropolitan Melbourne and RegionalVictoria. Centrally located at our Head Office in the Melbourne CBD you form part of a wider team to ensure that our services and customers are in receipt of the staffing support they require.

You will be on a rotating roster between 7am - 5pm Monday to Friday with potential to pick up After Hours (5pm-10pm) rostering shifts/weekend (9am-3pm) shifts & 1st line Oncall support.

Key role responsibilities include:

• Manage and respond promptly to incoming calls and emails with professionalism and efficiency.
• Maintain clear and effective communication with participants and staff.
• Proactively monitor and adapt to client needs and staff availability ensuring accurate and timely responses to changes.
• Foster strong relationships with workers and clients to enhance engagement utilization and staff retention.
• Identify and address shift vacancies coordinate re-directions and communicate changes effectively to employees and clients.
• Handle phone calls with a friendly and professional demeanor providing excellent customer service.

About You

We are looking for passionate individuals who are able to build strong trusted and positive relationships with our team members support workers and customers and will demonstrate;

• Strong problem-solving skills with the ability to work autonomously.
• Exceptional attention to detail and accuracy in all tasks.
• Capability to work both independently and as part of a team.
• Resilience and efficiency in high-pressure environments.
• Excellent organizational skills and time management capabilities with proven ability to multitask effectively and manage competing priorities.
• Prior experience with Salesforce and Kronos rostering systems is essential.
• Friendly team member with an ability to build relationshipswith all key stakeholders (Service managers DSWs clients and their families etc.)

Why us

We believe in diversity inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognize the benefits that diversity and inclusion brings and in turn encourage talented people from all backgrounds abilities and identities to apply to our vacancies. We strongly encourage people with disability LGBTQIA and Aboriginal and Torres Strait Islands People to apply.We are committed to child safe standards and Yooralla is an equal opportunity employer.

Yooralla and Berry Street two of Victorias most respected and long-standing social service providers have merged in a transformative step forward in meeting current and emerging community needs. The merger will enable us to deliver greater impact expand our services and create more opportunities for professional growth and development.

Berry Street Yooralla acknowledges Aboriginal and Torres Strait Islands People as the Traditional Custodians of the lands across Victoria where our services are located and pay our respects to ancestors and Elders past present and future. Yooralla is committed to honoring Australian Aboriginal and Torres Strait Islands Peoples unique cultural and spiritual relationships to the land waters and seas and their rich contribution to Berry Street Yooralla and our society.