Company:
Marsh
Description:
We are seeking a talented individual to join our Fiduciary Operations team at Marsh. This role will be based in our Austin TX. This is a hybrid role that has a requirement of working at least three days a week in the office.
This role will focus on process optimization reporting data analysis and project management within Fiduciary Operations including Invoicing Revenue Management and Revenue Compliance functions serving the US and Canada markets. You will work closely with partners in Operations Technology Accounting Finance Client Team Members and internal stakeholders to enable the team to execute efficiently as the Fiduciary Operations function continues to evolve and grow.
We will count on you to:
- Partner with operational teams to analyze current business processes and challenges and create strategic and tactical solutions and changes to improve operational efficiency compliance and quality.
- Lead Subject Matter Expert (SME) over all operational workflow processes including establishing new tools and processes that align with the teams current needs future growth plans and is aligned to cross-functional processes and adjacent technologies.
- You will be responsible for designing and implementing a quality assurance program that delivers team leaders scoring and insights to enable high quality team performance. Through this QA program you will identify process improvement opportunities and/or adverse customer impacts and develop action plans to resolve.
- This role will also develop and own departmental policies and procedures. Including creating new P&P maintaining P&P approvals and repositories and ensuring all teams have access to and follow all P&P.
- Serve as AI Ambassador to ensure operational staff utilize all available AI tools and resources to improve efficiency and deliver timely and high-quality output for external clients and internal stakeholders.
- Develop reports analyze trends and communicate findings to leaders and stakeholders.
- Manage data and reporting needs and requests including reporting requirements design and delivery.
- Project manage initiatives or work streams within the team lead decision-making processes required to move projects along and ensure steady and agreed-upon progress on assigned initiatives. Projects can be complex and span months or years.
What you need to have:
- 4 years related or relevant experience.
- Experience in process mapping and process design.
- Experience in design and implementation of reporting and dashboard solutions.
- Experienced in leading change management across operational teams co-located across multiple sites in multiple geographies.
- Proficiency in creating and managing a SharePoint environment Microsoft Power Apps Power BI Power Automate and other Microsoft data and productivity tools.
What makes you stand out:
- Experience with process improvement tools techniques and methodologies.
- An inquisitive mind that is not afraid to question current ways of thinking.
- Possess highly effective communication skills with an ability to collaborate in a complex matrixed environment.
- Ability to influence others and gain buy-in for strategic initiatives.
- Experience leveraging AI to solve problems and enhance efficiency.
Marsh a business of Marsh McLennan (NYSE: MMC) is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color veteran status (including protected veterans) or any other characteristic protected by applicable law. If you have a need that requires accommodation please let us know by contacting
Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
Required Experience:
Manager
Company:MarshDescription:We are seeking a talented individual to join our Fiduciary Operations team at Marsh. This role will be based in our Austin TX. This is a hybrid role that has a requirement of working at least three days a week in the office.This role will focus on process optimization report...
Company:
Marsh
Description:
We are seeking a talented individual to join our Fiduciary Operations team at Marsh. This role will be based in our Austin TX. This is a hybrid role that has a requirement of working at least three days a week in the office.
This role will focus on process optimization reporting data analysis and project management within Fiduciary Operations including Invoicing Revenue Management and Revenue Compliance functions serving the US and Canada markets. You will work closely with partners in Operations Technology Accounting Finance Client Team Members and internal stakeholders to enable the team to execute efficiently as the Fiduciary Operations function continues to evolve and grow.
We will count on you to:
- Partner with operational teams to analyze current business processes and challenges and create strategic and tactical solutions and changes to improve operational efficiency compliance and quality.
- Lead Subject Matter Expert (SME) over all operational workflow processes including establishing new tools and processes that align with the teams current needs future growth plans and is aligned to cross-functional processes and adjacent technologies.
- You will be responsible for designing and implementing a quality assurance program that delivers team leaders scoring and insights to enable high quality team performance. Through this QA program you will identify process improvement opportunities and/or adverse customer impacts and develop action plans to resolve.
- This role will also develop and own departmental policies and procedures. Including creating new P&P maintaining P&P approvals and repositories and ensuring all teams have access to and follow all P&P.
- Serve as AI Ambassador to ensure operational staff utilize all available AI tools and resources to improve efficiency and deliver timely and high-quality output for external clients and internal stakeholders.
- Develop reports analyze trends and communicate findings to leaders and stakeholders.
- Manage data and reporting needs and requests including reporting requirements design and delivery.
- Project manage initiatives or work streams within the team lead decision-making processes required to move projects along and ensure steady and agreed-upon progress on assigned initiatives. Projects can be complex and span months or years.
What you need to have:
- 4 years related or relevant experience.
- Experience in process mapping and process design.
- Experience in design and implementation of reporting and dashboard solutions.
- Experienced in leading change management across operational teams co-located across multiple sites in multiple geographies.
- Proficiency in creating and managing a SharePoint environment Microsoft Power Apps Power BI Power Automate and other Microsoft data and productivity tools.
What makes you stand out:
- Experience with process improvement tools techniques and methodologies.
- An inquisitive mind that is not afraid to question current ways of thinking.
- Possess highly effective communication skills with an ability to collaborate in a complex matrixed environment.
- Ability to influence others and gain buy-in for strategic initiatives.
- Experience leveraging AI to solve problems and enhance efficiency.
Marsh a business of Marsh McLennan (NYSE: MMC) is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color veteran status (including protected veterans) or any other characteristic protected by applicable law. If you have a need that requires accommodation please let us know by contacting
Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
Required Experience:
Manager
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
11 days ago
Vacancies:
1 Vacancy
