IT Support Engineer
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Job Location:
Monthly Salary:
Posted on:
31-10-2025
Vacancies:
1 Vacancy
Job Summary
IT Support Engineer (MidSenior) - EMEA (London or Stockholm)
Location:
Remote (London or Stockholm preferred) - occasional onsite support for the local office.
Department: IT
Reports To: Security/IT Manager
Employment Type: Full-Time
About Channel Factory
Channel Factory is a global technology and data platform that helps advertisers and agencies build brand-suitable contextually aligned ad strategies. Our IT team supports a distributed cloud-first workforce across North America EMEA and APAC - focused on seamless user experience automation and secure device management.
Role Overview
The EMEA IT Support Engineer plays a key role in supporting our European workforce managing devices and ensuring smooth day-to-day operations. Youll be the go-to contact for EMEA users balancing technical troubleshooting with systems administration and contributing to global IT initiatives.
Key Responsibilities
- Provide Tier 2/3 technical support for end users in your region via Jira Service Management.
- Manage and maintain the macOS fleet through Jamf Pro including enrollment compliance and patch management.
- Support Google Workspace administration (user lifecycle mail routing permissions and group management).
- Administer SSO/MFA platforms (OneLogin or similar) user provisioning and application assignments.
- Coordinate hardware logistics for your region procurement shipping RMA and local vendor management.
- Collaborate with global IT teams to ensure follow-the-sun coverage and consistent standards.
- Maintain asset records and documentation in our IT systems.
- Participate in global projects (automation onboarding/offboarding improvements and process documentation).
Requirements
- 4 years in IT Support Service Desk or Systems Administration.
- Strong macOS expertise (Jamf Pro ABM/DEP).
- Hands-on experience with Google Workspace and SSO/MFA platforms.
- Familiarity with networking fundamentals (DNS VPN etc.).
- Excellent communication skills and ability to work across time zones.
- (Preferred) Experience with automation/scripting (Python).
Nice to Have
- Exposure to endpoint security tools or SOAR automation.
- Experience in a global remote-first environment.
- Familiarity with Slack or Atlassian administration.
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
About Company
Discover social media video advertising solutions by Channel Factory. Build performant, brand suitable, inclusive campaigns for your brand. Contact us now.
