Onsite IT Technician
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
- Stockholm
- On-site
Job Description
The world is changing in the way we consume products from ownership to usership and DigitalRoute is positioned in the centre of the transition. Because when enterprises pivot to usage-based business models they often make an unfortunate discovery. Their systems werent built to handle the massive data volumes and complexity that usage-based models generate. This causes them to leak revenue and respond too slowly to customer demand. DigitalRoute solves this by creating a real-time usage data layer for enterprises. Our products transform raw usage data into clear information for billing in real time and at high scale.
This is a hands-on support role with a clear destination: Junior System Administrator within 612 months.
Youll be the go-to IT person for our Stockholm office while also helping colleagues across our global teams. The work is practical setting up laptops troubleshooting access issues keeping meeting rooms functional answering the questions that pop up ten times a day. But theres room to grow into real system administration work: managing Entra ID Intune Microsoft 365 admin and access policies.
Youll also get early exposure to how AI is changing IT support were actively building and improving an internal AI support bot and we want someone whos curious about where this is heading.
Were a modern SaaS company. Youll work with Windows and macOS Microsoft 365 Entra ID/AD Intune Kandji Jira Confluence and Slack. No legacy nightmares.
What youll do
- Keep people working. Provide L1/L2 support onsite and remote. Laptops phones docks screens printers video conferencing. When something breaks you fix it. When someones locked out you get them back in.
- Set up new joiners. Run IT onboarding. Make sure new hires have working equipment and know how to use our tools from day one.
- Maintain our systems. Help manage Entra ID/AD Intune Kandji and our asset inventory. Create documentation and knowledge base articles. Contribute to our AI support bot (yes really were building one).
- Grow into admin work. As you get comfortable youll take on more: Microsoft 365 administration SSO configuration access management device configuration and compliance policies. This isnt a dead-end support gig.
What youll bring
Some hands-on IT support experience service desk onsite support internships or student roles all count. We care more about how you think and communicate than how many years youve logged.
You should understand the basics: Entra ID/AD concepts Windows and macOS Microsoft 365. You dont need to be an expert.
Beyond technical skills we want someone who:
- Actually likes helping people (and stays patient when the same question comes up again)
- Communicates clearly in English written and spoken
- Stays organised when juggling multiple requests
- Documents their work without being asked
- Is curious about AI and how its changing IT work. You dont need to be technical just interested
- Wants to learn and grow
Bonus points if youve used Intune Kandji Confluence Slack or any asset management/CMDB tools or played around with AI assistants and chatbots.
Why join us
- A real growth path with support to get there
- Modern tools no legacy headaches
- Hands-on experience with AI in a practical IT context
- High visibility in a global growing company
- A team that actually wants your input on how to do things better
We look forward to receiving your application and a short note about your IT support background and what draws you to this role. We read every application.
We follow a continuous selection process and the position may be filled before the last application date.
DigitalRoute is committed to fostering an inclusive and diverse environment and we actively encourage qualified candidates of all genders sexual orientations ethnicities disabilities and ages to apply. Join our global and diverse company where our differences are our strengths.
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
About the company DigitalRoute processes data about how customers use digital services. Our software is used by telecoms, streaming services, SaaS companies, and many others. Why does this data matter? Data about usage helps companies send accurate invoices, improve customer experienc ... View more
