Support ConsultantSpecialist

Gothenburg - Sweden

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Gothenburg
Hybrid

Job Description

Our Mission

At TimeEdit we help universities and colleges run smarter. Our Academic Operations Platform powers 200 institutions worldwide redefining how higher education manages its most critical operations - making them more efficient data-driven and student-centric.

Why You Should Join

We are scaling fast - growing from 30 to 100 people in just three years serving customers from Svalbard to Christchurch New Zealand. Backed by Monterro one of Europes leading B2B SaaS investors were building the worlds leading Academic Operations Platform continuing our international journey.

This role is for you if:

You want to shape how a globally scaling SaaS company delivers world-class customer support
Youre energised by a culture where everyone obsesses over driving customer value and improving the product
You love solving complex challenges and turning customer insights into product and process improvements
You embrace change thriving in an environment where the product constantly evolves and new features keep you on your toes
You thrive in a context > control culture (see our culture manifest here)

The Role

As a Support Consultant at TimeEdit youll play a pivotal role in helping our customers system administrators make the most of our powerful highly configurable scheduling platform. Since our customers handle 1st line support themselves your work will focus on 2nd and 3rd line cases complex nuanced issues that demand deep understanding of our products and how they fit into each customers unique setup.

Youll collaborate closely with product and engineering teams acting as the bridge between customer operations and internal development. Success in this role means more than just solving tickets its about seeing patterns spotting opportunities for improvement and helping shape how TimeEdit proactively supports its 200 enterprise customers. Youll also be part of ongoing efforts to improve our support processes ensuring we can serve customers more efficiently and intelligently over time.

When youre successful our customers will feel confident and empowered in how they use TimeEdit our teams will feel supported and informed and our platform will evolve in ways that make everyones life easier.

At TimeEdit we take customer satisfaction seriously and it shows. With a Support CSAT of 98.8% and a customer NPS of 50 our customers already love what we do. Join us and help make their experience even better.

Required Experience:

GothenburgHybridJob DescriptionOur MissionAt TimeEdit we help universities and colleges run smarter. Our Academic Operations Platform powers 200 institutions worldwide redefining how higher education manages its most critical operations - making them more efficient data-driven and student-centric.Wh...