Service Scheduling Agent

Position: Service Scheduling Agent

Location: Phoenix AZ
Department: Service / BDC
Start Date: ASAP

Courtesy Automotive Group is a family owned and operated business since 1955. At Courtesy we are more than just a dealership we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency customer satisfaction and fostering a positive environment for both our team members and clients.

About the Role

Were looking for a Service Scheduling Agent to be the friendly professional voice of Courtesy Automotive Groups Service Department. This person will handle inbound and outbound service calls schedule appointments and provide exceptional customer experiences every step of the way. If youre someone who thrives on helping people communicates with confidence and enjoys working in a fast-paced team-oriented environment this could be the perfect fit. There is an hourly base rate of $16.00 per hour plus commission.

Key Responsibilities

• Answer inbound service calls and assist customers with scheduling appointments.
• Make outbound calls to confirm appointments follow up on recommendations and contact declined services.
• Listen carefully to customer concerns and accurately document details in the system.
• Coordinate with service advisors and technicians to ensure smooth appointment flow.
• Maintain a friendly professional demeanor while handling multiple calls and inquiries.
• Update customer records verify information and follow dealership processes.
• Work collaboratively with teammates and management to meet department goals.
• Provide accurate information on dealership services promotions and policies.

Minimum Qualifications

• Excellent communication skills clear confident and professional on the phone.
• Strong customer service mindset with patience and empathy.
• Positive upbeat and professional attitude even under pressure.
• Active listening skills with the ability to understand and meet customer needs.
• High attention to detail accurate data entry and appointment scheduling.
• Reliable and punctual shows up on time ready to work and follows through.
• Comfortable using phones and computers simultaneously while multitasking efficiently.
• Team player who works well in a fast-paced dealership setting.
• Coachable and eager to learn dealership systems and processes.
• Strong organizational and time management skills.

Preferred Skills & Experience

• Previous experience in a call center BDC or customer service role.
• Basic understanding of automotive service scheduling or dealership operations.
• Familiarity with CRM systems or appointment scheduling software.

What We Have To Offer:

• Competitive compensation.
• PTO
• Employee discounts.
• Comprehensive benefits such as health dental and vision insurance.
• Company sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values-driven culture built on professionalism integrity and a fun family atmosphere.

Apply With Us:

If you are ready for a rewarding career and opportunities for career growth and advancement then consider joining the Courtesy Automotive Group family. Our interview process typically includes a phone interview one or multiple in-person interviews background check drug screening and a driving record review. Be a part of a winning team and outstanding culture apply with us today.

We hire the best and brightest from all races nationalities and sexes. We dont make decisions based on any protected characteristic.