customer service
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Job Location:
Cambridge, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Cambridge Mind Body is a seasoned mental health professional with over four decades of experience in human services clinical social work and contemplative practices. His work integrates traditional psychiatric care with mindfulness meditation yoga and Buddhist psychology to support individuals experiencing mental and emotional suffering with dignity compassion and practical wisdom.
Through hospital-based practice Douglas developed a nuanced understanding of how psychiatric diagnosis and medication can both help and hinder healing. This clinical insight led him to explore complementary non-traditional approaches to mental health.
Requirements
Client Engagement & Communication
Serve as the primary professional point of contact for clients by phone email and online inquiry forms responding promptly and respectfully.
Provide accurate information about services including counseling sessions mindfulness coaching retreats therapeutic yoga and intensives.
Maintain a warm patient and supportive tone reflecting the organizations compassionate values.
Information & Scheduling Support
Assist clients with scheduling appointments for individual counseling virtual retreats stress management coaching and other offerings.
Explain payment options out-of-network insurance procedures and documentation for reimbursement.
Required Skills & Qualifications
Core Competencies
Exceptional interpersonal and empathetic communication skills.
Ability to listen actively and respond sensitively to individuals seeking mental health and wellness support.
Strong organizational skills with attention to detail in scheduling and record-keeping.
Professional Skills
Prior experience in customer service client intake or administrative support (healthcare coaching or wellness services preferred).
Comfort working with sensitive personal topics and a commitment to client dignity and confidentiality.
Proficiency with email telephony calendars and client management software.
Values Alignment
A deep commitment to compassion-driven service that aligns with Cambridge Mind Bodys holistic human-centered approach.
Respect for diverse individuals and comfort representing an organization focused on mental emotional and body-mind well-being.
Benefits
Competitive compensation commensurate with experience and role responsibilities
Flexible scheduling to support work-life balance
Remote or hybrid work options (where applicable)
Paid time off including vacation sick time and holidays
Wellness & Professional Development
Access to mindfulness meditation and yoga offerings provided by Cambridge Mind Body
Opportunities for personal practice and self-care during the workday when appropriate
Ongoing learning opportunities in mindfulness-based approaches client care and holistic wellness
Supportive mission-driven work environment rooted in compassion respect and integrity
Work Environment & Culture
Meaningful work supporting individuals seeking mental and emotional well-being
A calm respectful and values-aligned workplace culture
Collaboration with experienced clinicians and contemplative practitioners
Required Skills:
The Customer Service Representative (CSR) at Cambridge Mind Body provides compassionate reliable and informed support to current and prospective clients of the companys holistic counseling mindfulness meditation yoga and wellness programs. This role is critical in fostering positive client experiences that reflect the organizations mission of supporting mental and emotional well-being with dignity clarity and respect. Client Engagement & Communication Serve as the primary professional point of contact for clients by phone email and online inquiry forms responding promptly and respectfully. Provide accurate information about services including counseling sessions mindfulness coaching retreats therapeutic yoga and intensives. Maintain a warm patient and supportive tone reflecting the organizations compassionate values. Information & Scheduling Support Assist clients with scheduling appointments for individual counseling virtual retreats stress management coaching and other offerings. Explain payment options out-of-network insurance procedures and documentation for reimbursement. Required Skills & Qualifications Core Competencies Exceptional interpersonal and empathetic communication skills. Ability to listen actively and respond sensitively to individuals seeking mental health and wellness support. Strong organizational skills with attention to detail in scheduling and record-keeping. Professional Skills Prior experience in customer service client intake or administrative support (healthcare coaching or wellness services preferred). Comfort working with sensitive personal topics and a commitment to client dignity and confidentiality. Proficiency with email telephony calendars and client management software. Values Alignment A deep commitment to compassion-driven service that aligns with Cambridge Mind Bodys holistic human-centered approach. Respect for diverse individuals and comfort representing an organization focused on mental emotional and body-mind well-being.
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
