Senior Group Manager Operations REF84821FShipping & Logistics
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Job Location:
Monthly Salary:
Posted on:
13 days ago
Vacancies:
1 Vacancy
Job Summary
Role: Leading a team managing documentation related to logistics and supply chain operations (logistics EDI documents) to support Order Fulfilment Revenue Assurance and Transportation for an Australian 3PL
Experience: 10 Year experience in leading 3PL or 4PL Transport and Logistics Operations
Domain Knowledge Preferred:
- Experience with Transport and Logistics domain covering Road and Sea Freight as a 3PL or 4PL
- Exposure to 3PL or 4PL on Retail and Last mile delivery (eCommerce) Courier and Parcel Road Freight Pallet services FTL & LTL
Key Responsibilities (What you will do):
- Manage client relationship and expectations W.R.T. EDI documentation
- Build a strong working relationship with clients
- Build and present Monthly and Quarterly Business Review
- Address escalations with RCA and implementation of Corrective Action Plans
- Manage a team of supervisors and production staff that handle all EDI documentation
- Drive a Continuous Improvement culture within the business leading to year on year productivity improvement of staff by way of elimination of NVA or automation
- Become an expert at the process
- Evaluate SOP and optimize process and procedures
- Work with multiple functions like Training Quality Transformation to ensure operations meets its contractual commitments
- Lead on-boarding of new work and activities through an efficient transition methodology
- Manage attrition within acceptable threshold and hire staff as and when required- Voice of Customer (VOC) and NPS scores
- Account P&L goals
Qualifications :
Graduate
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Shipping & Receiving
- Forklift
- Warehouse Management
- Agriculture
- SyteLine
- Warehouse Experience
- Warehouse Distribution Experience
- High-end Sales
- OSHA
- Warehouse Management System
- Supervising Experience
- Logistics
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
