Sr. Client Director Healthcare (Strategic Payer) ILMNIN
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
What you will do:
We are seeking a strategic and highly experienced Sr. Client Director to own and nurture C-suite relationships across multiple business lines serving as the single point of accountability for enterprise-wide multi-year transformation initiatives. The ideal candidate will apply deep industry expertise to understand complex customer business challenges and drive comprehensive account strategies that deliver sustained growth and value.
Key Responsibilities:
- Own and manage executive-level relationships acting as the primary liaison between the client and all business units.
- Lead the development and execution of long-term multi-year transformation agendas aligned with client priorities.
- Apply industry knowledge to identify and address customer challenges guiding strategic account planning.
- Drive top-line growth through compelling value-based storytelling focused on multi-year Customer Account Contract Value (CACV) expansion.
- Develop and oversee account strategy and growth roadmaps for large complex enterprise clients.
- Lead and coordinate a cross-functional team comprising Account Executives (AE) Solution
- Consultants (SC) Product and Customer Experience Groups (CEG).
- Link customer outcomes directly to business and financial impact to demonstrate value realization.
- Leverage a consulting mindset to advise clients on transformational opportunities and measurable business results.
Qualifications :
What Sets This Role Apart:
Unlike traditional Account Executives the Sr. Client Director focuses on cultivating long-term strategic growth and nurturing multi-year client relationships rather than solely executing individual deals.
To be successful in this role we need someone who has:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 10 years experience managing a team of field-based sales or solution sales representatives in a matrixed sales environment in the enterprise software space to enterprise customers
- Proven experience managing executive-level client relationships in complex enterprise environments.
- Strong background in consulting or strategic advisory roles.
- Deep Industry-specific experience in Healthcare Payers and Providers
- Ability to translate customer challenges into actionable strategies.
- Excellent leadership and cross-functional team coordination skills.
- A strong track record of driving significant business growth through value-based engagement.
FD21
For positions in this location we offer a base pay of $170340 - $281100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
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Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
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Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Revenue Cycle Management
- HIPAA
- Healthcare Management
- PMBOK
- Microsoft Outlook
- Project Leadership
- Data Management
- Project Management
- Affiliate Marketing
- Project Management Software
- Supervising Experience
- Workday
About Company
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