Employee Portal Technical Analyst

The Technical Analyst role is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection retrieval accessibility and usage of data for internal department planning and activities. The incumbent will work closely across technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will provide configuration set up and updates to the applications ensuring that data is entered into established tables fields and system databases with the highest level of accuracy. The incumbent will be expected to assist with the development of queries and build reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will document and provide suggestions to management concerning changes in applications development maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. They will provide basic support for training users on the applications and setting up user access. They will facilitate collaboration with cross-functional teams and client stakeholders to provide support for enterprise-wide applications.

The Employee Portal Technical Analyst will focus on maintaining and optimizing employee-facing applications. This includes managing configurations ensuring data integrity analyzing performance metrics and recommending system improvements. The role also supports user access setup basic training and cross-functional collaboration to enhance the overall functionality and reliability of enterprise-wide solutions

Support team with software-as-a-service (SaaS) and enterprise-wide applications by assisting in developing and identifying design considerations and business impacts needed for configuration

Organize and provide data for internal department planning and activities

Perform basic configuration setup and updating of applications

Assist in loading data into established tables fields and system databases

Research and propose approaches to define governance standards and processes for data input structures and storage mechanisms

Build reports that facilitate business management and staff decisions

Set up user access and assist in training users on the applications

Provide suggestions for changes in applications development maintenance and system standards

Collaborate with cross-functional technical teams within the organization to ensure the integration and interoperability of enterprise-wide systems

Facilitate collaboration with client stakeholders and external vendors to provide support for enterprise-wide applications

Education

Required

Bachelors degree in Computer Science or Information lieu of a degree at least 3 years of experience in enterprise-wide software support

Preferred

ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).

Experience

Required:

• 2-4 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
• Knowledge of enterprise-wide applications and software platforms
• Experience with software-as-a-service (SaaS) and enterprise-wide systems
• Familiarity with applying security designs and principles to technology-based business solutions
• Experience in database management and maintenance
• Experience in configuring and setting up various enterprise-wide applications
• Ability to develop custom queries using query and reporting tools
• Strong analytical and problem-solving skills
• Strong communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors
  • Technical Skills
    • System Configuration
    • Software Development Lifecyle (SDLC) Methodology
    • Cloud Technologies & Platforms
    • Data Analysis
    • Data Modeling
    • Data Warehousing & ETL Processes
    • Reporting Tools
    • Systems Security & Access Control

Preferred

• Experience with administrative capabilities of ServiceNow ITSM and ServiceNow Employee Center Pro
• Experience with configuring Microsoft SharePoint
• Experience administering employee service portals or company intranet sites Technical Skills
  • Technical Skills
    • Proficiency in ServiceNow platform administration and configuration.
    • Familiarity with HTML CSS JavaScript and ServiceNows widget framework.