Sr. Customer Service Representative
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Job Location:
Liverpool, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Senior Customer Service Representative youll take ownership of customer inquiries expertly resolving complex issues and de-escalating situations to ensure a seamless experience. Your responsibilities include processing orders managing returns and collaborating with sales and credit departments to exceed customer expectations.
Responsibilities:
Process customer orders
Answer customer questions in regards to products order time frames delivery timeframes
Process order changes when it is possible according to order procedures.
Process and provide status on RMA-Return Material Authorization
Provides timely and accurate information to incoming customer order status and product knowledge requests
Sets up new customer accounts
Resolves complex customer issues and skillfully de-escalates situations before they require management intervention
Works closely with credit department to resolve credit issues
Provides timely feedback to the company regarding customers concerns
Partners with sales team to meet and exceed customer service expectations
Performs data entry tasks to maintain customer information database
Notify management team for Rush orders to provide customer timely realistic resolution to their needs
Notifies the management team for any information needed to complete job functions IE. Pricing information not present in company system
Completes assigned work from supervisor Quotes Orders etc
Qualifications :
High School Diploma or equivalent required.
8 years Customer Service or related experience preferred.
Excellent written verbal and telephone communication skills.
Strong data entry and organizational skills. Detailed oriented and good follow-up skills
Able to effectively manage multiple priorities and issues.
Excellent leadership and and strong project management skills
Additional Information :
The hourly rate for this position is $23.37 - $31.15/ hour.
The hiring base salary / wage rate range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range and in some circumstances may be above or below the range based on various factors including but not limited to a candidates relevant skills experience education and training and location as well as the job scope and complexity responsibilities and regular and/or necessary travel required for the position which may change depending on the candidate pool. Experienced Avery Dennison employees who are interested in this position and have questions regarding how the hiring range listed above may apply to them should contact their HR representative. Avery Dennison reserves the right to modify this information at any time subject to applicable law.
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
Reasonable Accommodations Notice
If you require accommodations to view or apply for a job alternative methods are available to submit an application. Please contact or to discuss reasonable accommodations.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Avery Dennison is a materials science and manufacturing company specialized in the design and manufacture of a wide variety of labeling and functional materials. Our expertise and global scale enable us to deliver innovative, sustainable and intelligent solutions to customers all over ... View more
