Assistant Tenant Management Manager, IPC Shopping Centre

• Key point of contact with tenants to build long-term and sustainable relationships
• Key point of contact for tenants regarding commercial related topics: sales performance evaluation & support communication Tenancy & House Rules compliances and obligations and other general or operational enquiries.
• Tenants contact point between CMO and SO.
• Support CMO and Service Office to coordinate trainings programs for tenant with aims at increasing customer service level and business performance in Centre.
• Organize tenants engagement event or meetings on regular intervals.
• Conduct business review meetings with tenants for performance improvement.
• Jointly develop and implement the Centres offer development Lease Strategy and Yearly Lease Plan with SO Leasing Centralized Tenant Management Team.
• Contribute in goal setting planning and implementing for casual leasing rent projection and tenant mix plans
• Consolidate analyze and evaluate tenants monthly gross sales performance and recommend necessary support to retain and sustaining tenant.
• Recommend changes towards policies and procedures for continuous improvement.
• Ensure Ikano Centre Management System (ICMS) maintain with updated Tenants database at all time.
• Establish and maintain comprehensive/updated Tenants Relation Management database and filling system for all tenants (i.e. sales information licenses permits insurances agreement and other correspondences).
• Monitoring Tenancy/License Expiry for both inline kiosks and casual leasing and ensure timely renewal
• Consolidate analyses and recommend on tenants rebate and waiver request with relevant department in CMO and SO.
• Conduct monitor and analyze local retail market and competition.
• Responsible for the leasing of Casual Leasing (i.e. ATMs Vending Machines Telcos Base Stations Rest & Relax and other designated common area leases to be determined). To develop joint effort with SO in leasing of Push Carts and Kiosks and work towards full takeover.
• Responsible for delivering income for Casual Leasing as per budget follow-ups and forecasting.
• Responsible for budgeting and forecasting on income & profitability deliver income goals of Casual Leasing (i.e. push carts storages ATMs vending machines pop-up stores external signage and other designated common area leases).
• Co-ordination within CMO and SO on tenants related topics.
• Support to Operations in terms of tenants adhering to Centres House Rules Agreements and other required manuals.
• Attending planning partaking and organizing in various projects meetings and presentations.
• Support and contribute in Tenant Mystery Shopper Survey for further execution of the action plans for improvements.
• Support in delivering yearly Tenants Satisfaction Index (TSI) Customers Satisfaction Index (CSI) and Brand Awareness survey.
• Undertaking the role of Duty Manager on weekends and Public Holidays.
• Co-ordinate and assist Finance on refunds of deposit and collection of outstanding debts.
• Coordination with Tenants Coordinator & Operations on premise mobilization for fit out/refurbishment.

Qualifications :

• Diploma / Degree in any discipline.
• Possess at least 4-5 years of experience in commercial or retail property leasing and/or tenants management/coordination.
• Ability to learn and understand technical systems related to tenants.
• Excellent communication negotiation and interpersonal skills ability to create and improve cooperation.
• Possesses good verbal and written in English and Bahasa Malaysia.
• Experience within the retail operations or Shopping Centre management sector.

Additional Information :

Please apply by 29-November-2025.

Remote Work :

No

Employment Type :

Full-time