Retail Operations Manager (Northern)

Petaling Jaya - Malaysia

Monthly Salary: RM 10000 - 10000

Experience Required: 5years

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Overview:

The Retail Operations Manager oversees the day-to-day operations of retail stores to ensure efficiency profitability and customer satisfaction. This role involves managing area managers and store staff optimizing sales ensuring compliance with company policies and implementing strategies to improve performance.

Key Responsibilities:

Achieve operational objectives.
Drive KPIs & profitability.
Work closely with area managers to ensure smooth operations.
Coach sales teams to enhance business performance.
Support store expansion plans.
Conduct business analysis & prepare presentations.
Manage and develop people effectively.
Liaise with key departments for business improvement strategies.
Implement strategic marketing plans.
Conduct regular store visits across the region.

Requirements

Flexibility to adapt to changes in business operations.
Strong leadership and decision-making ability.
Motivated self-starter with the ability to work independently and collaboratively.
Resourceful and solutions-oriented.
Excellent project management skills with the ability to multi-task.
Strong written and verbal communication skills.
Proficiency in analyzing and synthesizing data.
Strong business acumen with a solid understanding of retail KPIs.
Experience overseeing approximately 35 or more retail outlets is highly preferred.

Required Skills:

Retail Operations Management Multi-Store Oversight (35 Outlets) KPI & P&L Management Sales Performance Optimization Leadership & People Development Area Manager Coaching Strategic Planning & Execution Retail Expansion & Store Opening Support Business Analysis & Reporting Data-Driven Decision Making Project Management & Multitasking Cross-Functional Stakeholder Management Marketing Strategy Implementation Process Improvement & Compliance Management Strong Business Acumen Problem Solving & Resourcefulness Change & Adaptability Management Excellent Communication & Presentation Skills Field Operations & Store Visit Execution

Role Overview: The Retail Operations Manager oversees the day-to-day operations of retail stores to ensure efficiency profitability and customer satisfaction. This role involves managing area managers and store staff optimizing sales ensuring compliance with company policies and implementing strateg...