IT Support Technician

The Firm

Carter Newell Lawyers is an award-winning specialist law firm providing legal advice to Australian and international corporate clients. Founded in 1989 we are proud to celebrate 36 years of experience and service to our clients.

The Position

We are seeking a proactive and service-oriented IT Support Technician to join our Sydney office supporting the firm across all offices. Reporting to the Head of IT youll play a key role in providing technical support across the firm and ensuring our systems run smoothly and securely.

In this hands-on role youll be the first point of contact for IT queries and troubleshooting supporting users across hardware software and network issues. Youll also assist with system maintenance upgrades and projects to improve efficiency and user experience.

Your key responsibilities will include:

• Provide first and second-level technical support to staff across multiple offices (in person phone and remote)
• Troubleshoot hardware software and network issues promptly and professionally
• Assist with onboarding/offboarding including device setup and access management
• Maintain accurate IT communications including user guides and updates
• Support implementation of new systems upgrades and security initiatives
• Collaborate with the Head of IT and broader IT team on continuous improvement across the function

Skills and Experience

Youre a confident communicator who enjoys solving problems and helping people. You thrive in a fast-paced professional environment and take pride in delivering reliable efficient IT support.

You will bring 2 years of experience in an IT support or helpdesk role with strong knowledge of Windows operating systems Office 365 AWS and Active Directory. Additionally you have had exposure to device imaging endpoint management and basic networking. Your troubleshooting and customer service skills are top notch and your proactive approach and willingness to learn is one recognised.

Experience in a professional services or law firm environment will be highly regarded but not essential.

With clear career pathways this is a great opportunity for you to succeed and grow within the firm.

Benefits

At Carter Newell we are a professional team and have a strong client focus but we love to have some fun along the way. We also provide:

• A healthy approach to flexibility that looks different for each of us
• 16 weeks paid gender-neutral parental leave
• Leave of absence public holiday swap and study assistance policies
• A wellbeing program with an annual wellbeing allowance mental health support and a focus on work-life balance over 20% of our firm are trained as Mental Health First Aid Officers.
• A genuine commitment to diversity inclusion and belonging with dedicated subcommittees for Pride Women Cultural and Ability & Wellbeing ensuring real action not just words

How to Apply

To make a confidential application please Apply Now or contact our Head of People and Culture at

Carter Newell is an equal opportunity employer and we value a diverse workforce and an inclusive culture. We welcome applications from individuals of diverse ages abilities cultural backgrounds genders LGBTIQA people and those with carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander peoples to apply.