Help Desk Specialist II
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
13 days ago
Vacancies:
1 Vacancy
Job Summary
gTANGIBLE Corporation (gTC) is a S corporation and a registered Government contractor that provides services and solutions in:
- National Security Programs
- Professional Administrative and Management Support
- Mission and Warfighter Support
We are a Service Disabled Veteran Owned Small Business (SDVOSB) and the founder has years of successful experience in the Government contracting arena. Our leadership team is an exceptional group of Government contracting professionals. gTANGIBLE is in the process of identifying candidates for the following position.
Requisition Type: Contingent (Open)
Position Status: Full Time
Position Title: Help Desk Specialist II
Location: Washington DC
Security Clearance Level: Top Secret/SCI SAP Information eligible consent for Counterintelligence polygraph
Duties and Responsibilities
The Air Force (AF) Special Access Program (SAP) Security Support Services (SSS) assists the AF cognizant security authority in oversight of enhanced National Security Objectives supporting AF SAP interests through active and integrated security operations processes mechanisms and management. This support provides multi- disciplinary security support including specialized analytical/program protection support while being responsive and flexible to dynamic SAP security situations.
The Help Desk Specialist provides support to end users on a variety of issues. Identifies researches and resolves technical problems. Responds to telephone calls email and personnel requests for technical support. Documents tracks and monitors the problem to ensure a timely resolution. Duties include the following:
- Software installation and support of commercial software and related upgrades.
- Update solutions database with applicable resolutions.
- Problem solving hardware/software installation and configuration based on computing standards and client support for all network and desktop.
- Monitors and enforces all IT policies and procedures.
- Assist with setting up new users in IDAM and multiple level security LDAP profiles.
- Installs and configures computers monitors network infrastructure and peripherals such as printers scanners and related hardware.
- Maintains upgrades and repairs PCs/laptops and Window desktop applications for all systems.
Knowledge and Qualifications
- Bachelors Degree and 5 years of related experience OR Associates Degree and 7 years of experience or 9 years of experience without a degree.
- Experience in Information Technology or a related field.
- Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire.
- SAP experience required.
- Prior active duty in the U.S. Air Force a plus.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Receive support for your needs from our U.S. government contractor. Request our services in Alexandria, VA, for tangible results for your organization.
