Level 1 Service Desk Analyst
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description
Service Desk Analysts assigned to the Service Desk team are responsible for the day to day support of internal and external clients. By leveraging your customer service skills technical training and having an understanding of todays technologies you will solve a wide variety of challenges in a fast paced environment that is managed using ITIL methodology.
Service Desk Analysts assigned to the Service Desk team are responsible for the day to day support of internal and external clients. By leveraging your customer service skills technical training and having an understanding of todays technologies you will solve a wide variety of challenges in a fast paced environment that is managed using ITIL methodology.
Help Desk Analysts
Provide first level support for inbound incidents and service requests from internal and external end users.
Manage the technical support email inbox.
Maintain end to end responsibility for customer support needs providing timely reliable and courteous service.
Assist with the development and improvement of work instructions procedures standards and documentation.
Answer inbound phone calls from internal and external clients.
Maintain appropriate level of skills to handle incidents and requests in line with established service levels.
Provide feedback of intelligence gained through customer interactions.
Professionally respond to telephone calls emails chats and voicemails for customer support.
Provide first level support for inbound incidents and service requests from internal and external end users.
Manage the technical support email inbox.
Maintain end to end responsibility for customer support needs providing timely reliable and courteous service.
Assist with the development and improvement of work instructions procedures standards and documentation.
Answer inbound phone calls from internal and external clients.
Maintain appropriate level of skills to handle incidents and requests in line with established service levels.
Provide feedback of intelligence gained through customer interactions.
Professionally respond to telephone calls emails chats and voicemails for customer support.
Skills Required
Exceptional attendance is a must.
Innovative team-oriented problem solver.
Strong commitment to providing quality service.
Excellent interpersonal negotiation and communication (verbal and written) skills.
Excellent organizational time management and follow through skills.
Ability to manage multiple competing priorities.
Unwavering commitment to providing customers with an exceptionally high quality experience.
Skills Preferred
Technical writing experience.
Knowledge of legacy existing and new PC hardware and software technology.
Technical writing experience.
Knowledge of legacy existing and new PC hardware and software technology.
Experience Required
Customer support experience.
Answering client phone calls and active listening.
Responding and adapting to different types of characters.
Multi-tasking prioritizing and managing time effectively.
Customer support experience.
Answering client phone calls and active listening.
Responding and adapting to different types of characters.
Multi-tasking prioritizing and managing time effectively.
Experience Preferred
Experience in an IT environment and end-user support role.
Working with Google Suite and Google Email.
Remotely troubleshooting networking server and end user desktop incidents.
Experience with incident management and service request processes.
Experience in an IT environment and end-user support role.
Working with Google Suite and Google Email.
Remotely troubleshooting networking server and end user desktop incidents.
Experience with incident management and service request processes.
Education Required
High School Diploma
High School Diploma
Education Preferred
Associates or bachelors degree in computer science information systems or similar.
Associates or bachelors degree in computer science information systems or similar.
Additional Information
Monday through Friday in person position at the Phoenix headquarters location (5000 W. Carefree Highway Phoenix Az
85086).
Monday through Friday in person position at the Phoenix headquarters location (5000 W. Carefree Highway Phoenix Az
85086).
Key Skills
- Cluster
- IT
- B2C
- Key Account
- AutoCAD Drafting
