System Support Specialist Multifamily Property Management
Share
Job Location:
Woodland Hills, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Cirrus Asset Management is seeking a detail-oriented tech-savvy and highly motivated Systems Support Specialist to join our team. This role will provide frontline support training and troubleshooting expertise across multiple modules and platforms. The ideal candidate will be an experienced user who can collaborate effectively with internal teams and external partners to support system enhancements integrations and property onboarding projects.
Key Responsibilities
- Provide technical support and user guidance for RENTCafé PayNearMe ScreeningWorks Esusu Assurant HappyCo and related platforms.
- Lead advanced troubleshooting and root-cause analysis to resolve user issues and system errors.
- Manage and prioritize support tickets from all levels of site staff ensuring timely resolution.
- Assist in the onboarding of new properties and the implementation of new features in collaboration with senior team members.
- Collaborate with senior leadership and third-party vendors to implement enhancements and integrations.
- Test and validate new features or updates before deployment; provide feedback and document outcomes.
- Support training initiatives by developing user guides and delivering presentations to various teams.
Qualifications :
- 2 years of experience supporting multifamily property management software platforms. - Required
- Working knowledge of RENTCafé PayNearMe ScreeningWorks Esusu Assurant and HappyCo. - Required
- Strong troubleshooting and root-cause analysis skills with the ability to resolve user and system issues quickly.
- Skilled at managing multiple support requests and prioritizing effectively in a fast-paced environment.
- Clear communicator who can explain technical processes to non-technical users.
- Experience testing new features documenting findings and providing user feedback.
- Comfortable creating user guides and delivering basic training to teams.
- Detail-oriented collaborative and customer-focused approach to problem solving.
Additional Information :
On-site position (Woodland Hills Corporate Office) with future hybrid schedule possible
Pay: $68000 - $70000 per year
Schedule: Monday - Friday (9 am - 6 pm)
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.
We are an equal opportunity employer and all applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Databases
- Inventory Control
- Law Enforcement
- Warehouse Experience
- Computer Literacy
- Business requirements
- Sharepoint
- Training & Development
- Property Management
- Public Speaking
- Supervising Experience
- Stocking
About Company
At Cirrus Asset Management, we are dedicated to providing exceptional property management services to property owners and residents alike. With our expertise and passion for real estate, we strive to create a seamless and rewarding experience for all parties involved.Our company cultu ... View more
