Client Services Manager (Developmental Role)
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Job Location:
Bethel Park, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Objective: The Client Services Manager will work with the Owner to manage and develop all client services for Senior Helpers within the franchise territory. This is an hourly position. This is a developmental role potentially leading to internal growth and upward mobility
Reports to: Owner
BENEFITS INCLUDE:
- 401k
- Health Insurance including Major Medical
- Dental Insurance
- Vision Insurance
- Short team & Long-term Disability
- Life Insurance
- Weekly Bonus structure
Why Join Us as a Care Team Manager
- Great Place to Work Certified
- AutonomyWe encourage our team members independence and believe in our team to complete their job duties without micromanaging.
- Task VarietyWe provide an engaging workday that uses your various skill sets to avoid monotony.
Primary Responsibilities (including but not limited to):
- Confirms that clients and their families are satisfied with the Senior Helpers services and communicates findings to the Owner
- Distribution and administration of the client newsletter
- Coordinates client activities such as field trips and in-home activities and oversees the lending library
- Takes service inquiry calls and follows up with leads to meet revenue goals
- Seeks opportunities to up-sell and promote added hours through sale of gift certificates and other offerings
- Supports the Ownerin generating up to 20% internal growth each month
- Has a regular communication process for new clients
- Introduces caregivers to clients
- Visits clients as directed by the Owner
- Responsible for sending out client birthday cards
- Must be willing to accept an occasional care shift as demand requires
- Some week end duties may be required
- Other duties as assigned.
This job description may be modified at any time by the franchisee. Other duties and responsibilities as may be assigned by the franchisee or OD.
Qualifications
- Must have excellent organizational skills attention to detail and the ability to prioritize in a changing environment
- Must have excellent phone skills and follow-up skills with prospects clients and client families
- Proactive problem prevention and issue resolution leadership ability
- Minimum of six months experience in a customer service role
- Industry experience preferred especially in-home care non-medical
- Bachelors degree and one year of related work experience strongly preferred
- Proficiency in Microsoft Word Excel Internet and Outlook required
- Ability to learn other software programs quickly
- Strong verbal communication skills especially using the telephone
- Ability to work independently and as part of a team
This is not a full list of role responsibilities and is subject to change
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Senior Helpers is a home care company that is always growing, reputable, and nationally recognized for in-home care and as a “Great Place to Work.” At Senior He...
