25-25-S IT Help Desk Support (Analyst Trainee)

OPPORTUNITY

The New Jersey Office of Homeland Security and Preparedness is seeking to hire a full-time position assigned to the Information Technology Bureauwithin the Administration Division.

We offer a generous benefit package for our full-time employees which includes vacation personal and sick leave as well as 13 annual paid holidays medical dental and prescription plans retirement plans life insurance flexible spending account plans commuter Tax$ave program and professional development more information on careers at NJOHSP please visit: Careers New Jersey OHSP.

This position is in theunclassified service and applicants must meet the minimum job requirements specified below.

POSTING # 25-25-S

OHSP TITLE IT Help Desk Support

CSC TITLE: Analyst Trainee

ISSUE DATE October 27 2025

CLOSING DATE November 14 2025

SALARY $51479.83 - $53807.27

LOCATION Hamilton New Jersey

JOB DESCRIPTION

The Information Technology Bureau provides NJOHSP with secure innovative and reliable technology-based resources including audio video and programming services for in-house applications and geographic information systems products.

As an Analyst Trainee the selected candidate will manage all technical and operational help desk support to the user community. User community includes both the NJCCIC Division and the expanded internship program supporting up to 200 users.

Duties and responsibilities will include but are not limited to:

• Support staff with issue resolution via testing troubleshooting and expediting where necessary.
• Maintain and report on software and hardware inventory for the office.
• Update inventory list to include new IT purchases (eCID) decommissioned equipment and licensing.
• PC/Laptop hardware and software support.
• Install software onto computers as requested and approved.
• Responsible for moving equipment when necessary and in coordination with appropriate staff.
• Participate in the setup/removal of employee computer assignment and account creation.
• Provide hardware and software updates and upgrades to the community.
• Provide supervisor with recommendations and quotes on new hardware purchases specifically desktop and laptop devices and peripherals.
• Prepare written workflows for deployment of refresh cycles.
• Perform rotating on-call nights and weekend coverage for the helpdesk issues arising within the office.
• Assist with user training as requested and conduct new user IT orientation for each new hire.
• Assist with setting up user personal and State-issued cell phones and updating inventory listings accordingly.

REQUIREMENTS

Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester-hour credits are equal to one (1) year of relevant experience.

(1) Four (4) years of professional experience relevant to the position OR
(2) Possession of a bachelors degree from an accredited college or university

Note: Professional experience refers to work that is analytical evaluative and interpretive; requires a range of basic knowledge of the professions concepts and practices; and is performed with the authority to act and make accurate and informed decisions.

Advancement: Appointees who successfully complete the 12-month training period will be eligible for advancement to one of the following titles under Civil Service Commission procedures: Analyst Trainee to Administrative Analyst 1. The inability of an employee in this title to attain a level of performance warranting advancement to one of the titles listed above shall be considered as cause for separation.

License: Appointees will be required to possess a drivers license valid in New Jersey only if the operation of a vehicle rather than employee mobility is necessary to perform essential duties of the position.

Preference: Preference will be given to candidates with a degree in Information Technology Computer Science Information Systems Network Administration or related field.

Resume Note: Eligibility determinations will be based upon information presented in resume only. Applicants who possess foreign degrees (degrees earned outside of the U.S.) are required to provide an evaluation indicating the U.S. equivalency.

NJ SAME Program Applicants: If you are applying under the NJ SAME Program your supporting documents must be submitted along with your resume by the closing date of the posting.

SECURITY CLEARANCE REQUIREMENT:Applicants should be aware that all NJOHSP employees must be a U. S. Citizen due to the fact that they need to be eligible to obtain a Secret or Top-Secret Clearance from the federal government. U. S. citizenship is a requirement for obtaining such clearance. Additionally a criminal and personal background investigation is conducted on all NJOHSP personnel.

REMOTE WORK OR ALTERNATE WORKWEEK PROGRAM:NJOHSP currently offers a hybrid work schedule of up to 2 days remote work provided you meet the requirements of NJOHSPs Pilot Telework Program. NJOHSP also offers a flexible workweek with one day off per week or per pay period. Approval is based on nature of work and operational needs.

NJ RESIDENCY REQUIREMENTS:In accordance with the New Jersey First Act P.L. 2011 c70 effective September 1 2011 new public employees are required to obtain New Jersey residency within one (1) year of employment.

NJ ETHICS REQUIREMENTS:Applicants accepting employment with NJOHSP are required to adhere to the Conflicts of Interest Law N.J.S.A. 52:13D-12 et seq. the Uniform Ethics Code N.J.A.C. 19:61-1.1. et seq. and LPS Supplementary Ethics Code which may limit or preclude outside activities and/or outside employment. Employees in certain positions are required to annually file financial disclosure statements.

EQUAL OPPORTUNITY: NJOHSP is an Equal Opportunity Employer and is committed to inclusive hiring and dedicated to diversity in our staff. We strongly encourage people from all groups and communities to apply.

SAME Applicants: NJOHSP participates in the State as a Model Employer of People with Disabilities (SAME) program. If you are applying under the NJ SAME program your Schedule A or B letter must be submitted along with your resume and any other required supporting documents indicated on the announcement by the closing date indicated below. For more information on the SAME Program please visit email: or call CSC at option 3.

NJOHSP provides reasonable accommodations to applicants with disabilities where appropriate. If you need a reasonable accommodation for any part of the application hiring process please notify the agency via and request the ADA Coordinator contact you. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

TO APPLY: Interested applicants should submit transcripts cover letter resume writing sample and state of NJ application for employment. All submissions must be received no later than 4 p.m. on the closing date. Failure to submit all required documentation may result in your disqualification from consideration.