Social Adjustment Services Family Support Liaison

Summary:

The Family Support Liaison serves as a trusted bridge between families and the network of CCAOSA programs schools and community partners. By coordinating services advocating for needs and strengthening communication the role promotes stability and self-sufficiency delivering support that is culturally competent and family-centered.

Position Responsibilities:

*Conduct comprehensive needs assessments to identify family strengths challenges and goals.

*Connect families to appropriate resources (housing healthcare education employment counseling) and complete warm hand-offs.

*Maintain accurate up-to-date case records documenting services provided referrals and progress toward goals.

*Plan and facilitate workshops on parenting child development school readiness financial/life skills and navigating community systems.

*Present effectively to groups with varied literacy and language levels; adapt materials for cultural and linguistic relevance.

*Enter client data into the agency database; track demographics services delivered and outcomes aligned to program goals.

*Must complete all required trainings in a timely manner

Provide culturally responsive guidance so families feel informed respected and empowered to access services.

Advocate for family needs with schools agencies and other institutions ensuring family voices are included in decisions affecting their children.

Build and maintain partnerships with community agencies nonprofits and service providers to expand the referral network.

Serve as a liaison among CCAOSA families and schools to address concerns improve attendance and support academic success.

Participate in community events to promote awareness of CCAOSA services and strengthen collaboration.

Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information services rendered to clients donors names and gifts internal and external investigations or results of any investigations and financial information.

Other duties as assigned by Extended Case Services Program Director.

Competencies:

Empathy

Adaptability

Customer Services

Solution Oriented

Teamwork

Minimum Qualifications:

• Associates or bachelors degree in social work education or a related field preferred.
• Experience working with diverse families limited English Speakers especially in educational or social service setting.
• Strong interpersonal and communication skills.
• Ability to maintain confidentiality and establish professional boundaries.

License and Credentials

• Reliable transportation
• Valid driver license
• Clean driving record
• Valid vehicle insurance
• Ability to operate an agency 12 passenger van on an as needed basis for program activities and events.
• Must be 21 years of age and adhere to the CCAOSA policy which will not allow anyone under the age of 21 to operate an agency vehicle

Minimum Knowledge and Skills:

• Minimum of (2) years experience working in a social service environment that demonstrates a sensitivity and appreciation for diverse cultural populations.
• Good presentation skills with clear communication and confidence.
• Experience with personal computer various computer software email and Microsoft Office specifically Excel.
• Must have good written and verbal skills;
• Ability to maintain appropriate ethical boundaries and professional client relationship.
• Flexibility to respond to the needs of a client population that changes daily.
• Some knowledge of client case file documentation and record keeping procedures.
• Ability to drive and maintain reliable personal transportation.
• Bilingual is preferred but not required

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at . You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview you will be contacted.