Customer Service Representative
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Job Location:
Denver, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Division: CHI Overhead Doors
Location: Denver CO United States
Other Available Locations: N/A
Welcome to Nucor where our unique culture sets us apart. Joining Nucor means becoming part of North Americas largest steel and steel products manufacturer offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continents largest recycler. Our vibrant culture built on personal connections and teamwork empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety efficiency and meaningful personal connections define every day enriching both our teammates and the communities we serve.
Nucor supports its teammates with top-tier benefits like Medical Dental Vision and Disability Insurance 401K and Roth accounts Profit sharing Pay-for-performance bonuses Paid parental leave Tuition reimbursement Stock program Scholarships and more.
Basic Job Functions:
Safety is the most important part of all jobs within Nucor; therefore candidates must be able to demonstrate the ability to initiate lead and uphold safety policies practices procedures and housekeeping standards at all times.
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent in-depth knowledge of C.H.I. products and programs as well as communicating effectively with teammates in multiple departments.
- Provides timely and accurate information to incoming customer order status.
- Provides accurate information to product knowledge requests.
- Processes or prepares customer quotes orders changes and returns according to established department policies/procedures.
- Works closely with the accounting department to resolve disputed credit items.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Partners with the sales team to meet and exceed customer service expectations.
- Other reasonably related duties as assigned by supervisors.
Onboarding and training for this position will require travel to C.H.I. Overhead Doors headquarters in Arthur Illinois. (Expenses are paid for or reimbursed by the company.)
Compensation
$26.37/hour ($18.84 base hourly rate Weekly Production Bonus)
Example: Hourly Base Rate 18.84 Weekly Average Production Bonus 40%. Total Hourly Rate 26.37
Production Bonus
Production Bonus percentage is variable determinate upon attaining production goals each week. Production Bonus is paid out weekly.
Profit-Sharing
10% of Nucors pre-tax earnings are contributed to the Profit Sharing Plan annually and distributed to all eligible teammates. A large portion is deposited into your profit-sharing account and a smaller portion is distributed in cash. Current 6-year average 19.88% of your eligible earnings. Eligible earnings include regular pay overtime and bonus.
Benefits
C.H.I. Overhead Doors a Nucor company is proud to offer industry-leading benefits to its teammates. Visit learn more. These benefits include but are not limited to:
- Annual Profit-Sharing Bonus
- 401K program with company match
- Paid parental leave
- Paid time off 11paid holidays 1 personal day
- Short-term disability/sick pay
- Zero-deductible medical & dental insurance
- Vision insurance
- Teladoc (free virtual access to medical dermatology and mental health professionals)
- No-cost physical therapy & wellness programs
- Nucor stock purchaseplan with company match
- More!
Minimum Qualifications:
- 5 years experience in Customer Service or Inside Sales
- Education in a related field will be considered as experience.
Preferred Qualifications:
- Excellent communication and interpersonal skills.
- Strong sales skills including prospecting negotiating and closing deals.
- Experience with CRM systems and online communication platforms.
- Knowledge of sales and marketing principles and strategies.
- Highly organized self-motivated and goal-oriented.
- Ability to work independently and in a team environment.
- Bachelors degree in business administration sales marketing or a related field is desirable
Nucor is an Equal Opportunity/Affirmative Action Employer M/F/Disabled/Vets and a drug free workplace
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Nucor Corporation is the safest, highest quality, lowest cost, most productive and most profitable steel and steel products company in the world.
