Customer Service Associate

Irving, TX - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

As a Customer Associate you will be the first point of contact for our customers providing exceptional service and support. You will be responsible for addressing customer inquiries resolving issues and ensuring a positive customer experience.

Respond to customer inquiries via phone email and chat.
Resolve customer issues efficiently and effectively.
Maintain accurate records of customer interactions.
Collaborate with team members to improve service processes.
Provide feedback to management on customer trends and issues.

Requirements

The ideal candidate will possess a blend of technical and interpersonal skills.

High school diploma or equivalent.
Experience in customer service or related field.
Familiarity with CRM software.
Strong communication skills.
Problem-solving abilities.

Benefits

We offer a competitive salary and benefits package along with opportunities for professional growth and development.

Comprehensive health benefits.
Opportunities for advancement.
Supportive and inclusive company culture.
Flexible work arrangements.
Access to training and development programs.

Required Skills:

Experience with accounting software (e.g. QuickBooks Xero) Understanding of accounting principles Attention to detail Time management Communication Education: A degree in Accounting Finance or a related field is preferred.

This is a remote position. As a Customer Associate you will be the first point of contact for our customers providing exceptional service and support. You will be responsible for addressing customer inquiries resolving issues and ensuring a positive customer experience. Respond to customer inqu...