Customer Service Specialist

As a Customer Service Specialist at SIXT you play a key role in delivering a premium end-to-end customer journey. You serve as a primary point of contact for customers supporting them through reservations billing questions and service-related this fast-paced customer-focused role you combine strong communication skills problem-solving abilities and attention to detail to ensure every interaction reflects SIXTs commitment to exceptional service.

YOUR ROLE AT SIXT

• You respond to all inbound customer contacts within established service levels ensuring a premium customer experience

• You assist customers with reservations vehicle selection and service-related inquiries to support a seamless rental experience

• You utilize active listening sound judgment and effective de-escalation techniques to resolve customer complaints concerns or billing issues efficiently

• You partner with global departments to address customer requests and deliver the most effective solutions

• You provide clear guidance and support on billing inquiries service complaints and general assistance needs

• You consistently meet or exceed performance quality and customer satisfaction standards in every interaction

YOUR SKILLS MATTER

• Education You have a High School diploma or equivalent; an Associate degree is preferred

• Experience You bring 23 years of customer service experience with a focus on problem resolution and de-escalation

• Technical Proficiency You are proficient in Microsoft Office applications and CRM tools and can manage high call volumes while maintaining quality service

• Soft Skills You demonstrate strong organizational skills excellent verbal and written communication and the ability to multitask stay organized and manage time effectively

• Commitment to Excellence You are success-oriented adaptable and willing to take on multiple responsibilities in a dynamic environment

WHAT WE OFFER

• Paid Time Off & Sick Leave Enjoy PTO sick leave and support for a healthy work-life balance

• Comprehensive Health & Insurance Access medical dental and vision coverage life insurance critical illness and hospital indemnity plans pet insurance and a 401(k)-retirement plan

• Compensation $19.50 per hour plus a monthly performance-based bonus of up to $500

• Schedule Requirement Must be able to work weekends

Additional Information :

About us:

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work :

No

Employment Type :

Full-time