Customer Service Representative
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Job Location:
Traverse City, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Key Responsibilities:
- Learn the ins-and-outs of clinical proficiency testing including APIs vast selection of program offerings and assist customers in selecting the right programs for their sites.
- Answer incoming customer inquiries by phone email and live chat.
- Process account and order changes using our website and in-house software program.
- Review revise and process yearly renewal orders beginning in early August.
- Assist customers with the API website including login problems and website navigation.
- Collaborate with other on-site departments (Technical Support Supply Chain Accounting etc.) to resolve customer issues.
- Formulate quotes for customers to receive payment or Purchase Orders (PO#s) for new programs.
- Work with QA Department to help customers troubleshoot notices from their accrediting agencies.
Qualifications :
Minimum qualifications:
- Bachelors Degree or equivalent work experience with a minimum of 1 year of high call volume customer service experience.
Preferred qualifications:
- Experience in handling periods of high volume customer communications (e.g. phone calls emails and chats).
- Background/exposure to scientific and/or medical terminology.
- Experience in an office setting.
Knowledge Skills Abilities and Traits:
- Excellent communication skills both written and verbal including outstanding grammar.
- Proficiency in Microsoft Applications (Excel PowerPoint Word and Outlook) and strong digital literacy.
- Must be tactful and diplomatic with customers outside organizations and coworkers.
- Collaborates well with people in a team environment.
- Able to multi-task and work independently.
- High accuracy and attention to detail.
- Professional and friendly phone voice.
- Excellent critical thinking troubleshooting and problem-solving skills.
- Strong organizational skills.
Work Setting:
- Primarily an office setting which requires continual sitting or standing at a work station.
Additional Information :
About LGC:
LGC is a leading global life science tools company providing critically important components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of critical tools for genomic analysis and for quality assurance applications which are typically embedded and recurring within our customers products and workflows and are valued for their performance quality and range.
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Benefits of working for us!
- No in-person customers! All customers are served over phone email or live chat.
- Full-time (40hrs per week)
- Monday thru Friday (9:00am-5:00pm)
- Weekends off
- Major holidays off
- Paid training
- Generous PTO
- Tuition reimbursement
- 401k with employer match
- Medical/Dental/Vision insurance
- Life insurance
- Employer-paid short-and-long term disability
- Flexible spending account or Health Savings Account
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age disability race color ethnic or national origin sex sexual orientation gender reassignment marital or civil partnership pregnancy or parental status religion or belief. Short listing interviewing and selection will always be carried out without regard to these factors.
For more information about LGC please visit our website
#scienceforasaferworld
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
With over 180 years of scientific heritage and operations in 14 countries, our products and services are integral to the industries that safeguard our food, water, medicine, and environment. Working collaboratively with our partners across the scientific community, our solutions addr ... View more
