About
MagicSlides is building the next generation of AI-powered presentation tools that help people create stunning professional slides in seconds. Were looking for a passionate full stack JavaScript developer to join our team and contribute to shaping the future of our GenAI product.
What Youll Do
- Manage and maintain the customer database of MagicSlides and CRM for accuracy segmentation and engagement
- Make cold calls onboarding calls and follow-ups with new and existing users
- Handle queries across email chat website and phone professionally and promptly
- Ensure customer retention through regular check-ins education and value-driven follow-ups
- Track support metrics: response time query resolution follow-up rate
- Identify upsell/cross-sell opportunities based on user behavior
- Communicate bugs feedback and user insights to product/tech teams
- Keep internal records and CRM up to date no loose ends
What Were Looking For
- Experience in customer support CRM operations inside sales or tele-support and especially in a product-based company.
- Excellent English communication skills (verbal and written)
- Confident on calls structured in follow-ups and proactive in communication
- Familiar with tools like HubSpot Freshdesk Notion Google Sheets etc.
- Organized process-driven and detail-oriented
Why Join Us
- Work with a fast-moving startup at the forefront of AI productivity
- High ownership autonomy and exposure to a global user base
- Young passionate team and a learning-first culture
- Competitive compensation and startup perks
Required Skills:
communicationcrmcustomercustomer retentioncontributebasebuildingcommunication skillscompensationsaaschat
About MagicSlides is building the next generation of AI-powered presentation tools that help people create stunning professional slides in seconds. Were looking for a passionate full stack JavaScript developer to join our team and contribute to shaping the future of our GenAI product.What Youll DoMa...
About
MagicSlides is building the next generation of AI-powered presentation tools that help people create stunning professional slides in seconds. Were looking for a passionate full stack JavaScript developer to join our team and contribute to shaping the future of our GenAI product.
What Youll Do
- Manage and maintain the customer database of MagicSlides and CRM for accuracy segmentation and engagement
- Make cold calls onboarding calls and follow-ups with new and existing users
- Handle queries across email chat website and phone professionally and promptly
- Ensure customer retention through regular check-ins education and value-driven follow-ups
- Track support metrics: response time query resolution follow-up rate
- Identify upsell/cross-sell opportunities based on user behavior
- Communicate bugs feedback and user insights to product/tech teams
- Keep internal records and CRM up to date no loose ends
What Were Looking For
- Experience in customer support CRM operations inside sales or tele-support and especially in a product-based company.
- Excellent English communication skills (verbal and written)
- Confident on calls structured in follow-ups and proactive in communication
- Familiar with tools like HubSpot Freshdesk Notion Google Sheets etc.
- Organized process-driven and detail-oriented
Why Join Us
- Work with a fast-moving startup at the forefront of AI productivity
- High ownership autonomy and exposure to a global user base
- Young passionate team and a learning-first culture
- Competitive compensation and startup perks
Required Skills:
communicationcrmcustomercustomer retentioncontributebasebuildingcommunication skillscompensationsaaschat
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