Front Desk Officer

Asaba - Nigeria

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are on the lookout for a customer-focused service-oriented dynamic Front Desk Supervisor to join our team! The ideal candidate will have exceptional customer service skills good problem-solving abilities and a friendly and professional demeanor. The focus of the role will be to oversee the overall function of the front desk and manage the reception team.

Job Description/Requirements

Responsibilities:

Liaise with hotel management executives to obtain KPIs and targets for the front desk and ensure all team members are fully aware of the objectives.
Manage the rotas for the reception team members and always ensure adequate cover.
Ensure that the process for booking guests is followed.
Make suggestions on how best to improve the booking system or other systems to streamline processes.
Implement and develop plans and strategies to ensure that all team members work consistently and follow procedures.
Develop performance review plans for the reception team and use them to reward excellent work or address any team issues.
Provide reports to hotel management on the performance of the reception desk.
Provide cover when required to ensure the desk is manned at all times.
Hold the master key for all rooms in the hotel and ensure it is not given out.
Take reservations either over the phone or via the online booking system.
Ensure that all team members are appropriately trained on health and safety and follow it within their working environment.
Ensure the quality of work is consistent and in line with expectations.
Arrange and manage training and development such as customer services courses for the front desk team.

Requirements

or an Associates degree in hospitality Clerical or customer relations or other related field or 1-3 yrs years of experience in a similar role and equivalent education
Excellent written and verbal communication skills
Customer-focused attitude with an approachable and friendly demeanour
Excellent telephone manner
Good leadership and time management skills
Demonstrated ability to manage and organise yourself and others
Good computer skills with a knowledge of Microsoft tools such as Word and Excel
Hands-on experience of being the first point of call for guests in a busy and service-focused environment
Able to meet and exceed KPIs and work well under pressure
Excellent problem-solving abilities
Good attention to detail

Job Description/Requirements

Responsibilities:

Liaise with hotel management executives to obtain KPIs and targets for the front desk and ensure all team members are fully aware of the objectives.
Manage the rotas for the reception team members and always ensure adequate cover.
Ensure that the process for booking guests is followed.
Make suggestions on how best to improve the booking system or other systems to streamline processes.
Implement and develop plans and strategies to ensure that all team members work consistently and follow procedures.
Develop performance review plans for the reception team and use them to reward excellent work or address any team issues.
Provide reports to hotel management on the performance of the reception desk.
Provide cover when required to ensure the desk is manned at all times.
Hold the master key for all rooms in the hotel and ensure it is not given out.
Take reservations either over the phone or via the online booking system.
Ensure that all team members are appropriately trained on health and safety and follow it within their working environment.
Ensure the quality of work is consistent and in line with expectations.
Arrange and manage training and development such as customer services courses for the front desk team.

Requirements

or an Associates degree in hospitality Clerical or customer relations or other related field or 1-3 yrs years of experience in a similar role and equivalent education
Excellent written and verbal communication skills
Customer-focused attitude with an approachable and friendly demeanour
Excellent telephone manner
Good leadership and time management skills
Demonstrated ability to manage and organise yourself and others
Good computer skills with a knowledge of Microsoft tools such as Word and Excel
Hands-on experience of being the first point of call for guests in a busy and service-focused environment
Able to meet and exceed KPIs and work well under pressure
Excellent problem-solving abilities
Good attention to detail