Operations Manager
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Job Location:
Phalaborwa - South Africa
Monthly Salary:
ZAR 50000 - 60000
Posted on:
19 days ago
Vacancies:
1 Vacancy
Job Summary
Operations Manager Luxury Safari Lodge Sabi Sands
Kendrick Recruitment is seeking a highly experienced and dynamic Operations Manager to join a luxury safari lodge in the iconic Sabi Sands. This role is a key leadership position responsible for overseeing all operational departments ensuring exceptional guest experiences and supporting the General Manager in delivering excellence across the lodge.
Package:
Salary: Negotiable depending on experience
Live-in position
Key Responsibilities:
Operational Leadership & Departmental Oversight
Support the General Manager in all aspects of operations and assume full responsibility in their absence
Oversee guest-facing departments including Food & Beverage Housekeeping Guides Maintenance and Reservations
Ensure consistent high standards of service safety and guest satisfaction
Monitor daily operations and proactively resolve issues
Support Heads of Department in achieving operational financial and service objectives
Financial Management & Performance
Collaborate with the Financial Controller to manage budgets monitor performance and implement cost-control measures
Oversee inventory management procurement and revenue generation activities
Ensure accurate financial reporting and compliance with company policies
Drive initiatives to maximise profitability while maintaining quality and guest experience
Human Resources & Staff Development
Coordinate recruitment onboarding and training in partnership with HR
Foster a positive inclusive and high-performance culture
Champion staff welfare engagement and retention
Oversee compliance with labour laws disciplinary actions and HR policies
Guest Experience & Service Excellence
Act as a key point of contact for guest feedback and special requests
Collaborate to enhance guest offerings amenities and activities
Provide hands-on leadership to guest services teams to maintain the highest luxury standards
Strategic Planning & Reporting
Contribute to lodge strategic planning and execution
Provide operational performance reports to senior management
Implement and monitor Standard Operating Procedures (SOPs) across departments
Collaboration & Stakeholder Engagement
Work closely with the General Manager Lodge Manager Financial Controller HR and support teams
Facilitate effective interdepartmental communication
Represent the lodge in meetings audits and external engagements as required
Skills & Experience:
Minimum 5 years experience in hospitality operations management preferably in luxury lodges or hotels
Proven leadership and team development skills
Strong financial acumen including budgeting reporting and inventory control
Excellent organisational problem-solving and decision-making abilities
Outstanding communication and interpersonal skills
Commitment to delivering world-class guest experiences
Relevant tertiary qualification in Hospitality Management or related field preferred
Knowledge of compliance health & safety and labour regulations in hospitality
What We Offer:
The opportunity to lead operations in one of Africas premier safari destinations
A passionate and supportive team environment focused on excellence and conservation
Competitive remuneration and benefits
Opportunities for professional growth training and career advancement
The chance to make a meaningful impact on guest experiences and sustainable tourism
This is an exceptional opportunity for a skilled and driven operations professional to take a leading role in a luxury safari lodge environment.
Required Skills:
Experience
Company Industry
IT Services and IT Consulting
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Kendrick Recruitment (KR) specialises in finding top candidates for the Hospitality and Tourism Industries worldwide. We focus on providing a high level of personalised service tailored to each individual whether you are a client or candidate. We pride ourselves on listening and under ... View more
