Duty Manager
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Job Location:
Monthly Salary:
Posted on:
28-10-2025
Vacancies:
1 Vacancy
Job Summary
We are seeking a highly skilled and customer-focused Duty Manager to join our team in Chennai India. As a Duty Manager you will be responsible for overseeing the smooth operation of our hotel ensuring exceptional guest experiences and leading our front office team.
- Manage daily front office operations including reception concierge and guest services
- Ensure high standards of customer service and address guest inquiries and complaints promptly
- Coordinate with various departments to maintain seamless hotel operations
- Oversee check-in and check-out procedures ensuring efficiency and guest satisfaction
- Manage room inventory and maximize occupancy rates
- Conduct regular staff training and performance evaluations
- Handle VIP guests and authorize special courtesies when appropriate
- Ensure compliance with hotel policies safety regulations and standard operating procedures
- Monitor and balance daily financial transactions and reports
- Maintain cleanliness and presentation standards in all front office areas
- Conduct regular inspections of guest rooms and public areas
- Resolve conflicts and make decisions in high-pressure situations
- Promote upselling opportunities to enhance revenue
Qualifications :
- Bachelors degree in Hospitality Management or related field
- Minimum of 3-5 years of experience in hotel management or front office operations
- Proven leadership skills with the ability to motivate and guide a team
- Excellent problem-solving and decision-making abilities
- Strong communication and interpersonal skills
- Detail-oriented with a focus on delivering exceptional customer service
- Proficiency in hotel management software and property management systems
- Ability to work flexible hours including nights weekends and holidays
- Demonstrated experience in financial management and budgeting
- Strong organizational and multitasking skills
- Cultural awareness and sensitivity to diverse guest needs
- Ability to remain calm and professional in high-pressure situations
- Knowledge of local attractions and ability to provide concierge-level information to guests
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
