Operations Specialist
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Job Location:
Durban - South Africa
Monthly Salary:
Not Disclosed
Posted on:
17 days ago
Vacancies:
1 Vacancy
Job Summary
Description
We are seeking a dynamic and results-driven Operations Specialist to join our dynamic team. This person will be responsible for driving the fulfilment performance of our team.
Key Responsibilities:
- Extracting of sales reports - which will determine what needs to be reworked. (By resell or rectify)
- QC Approved - Orders on Beam which mandates was rejected over SLA removed off the system and credit score expired.
- QC Rejected - Orders on CAdvance. Rejected due to over SLA credit score expired and duplicated.
- Orders at the Courier Hub (Courier Consigned Arrived at Hub Out on Delivery Failed Delivery) - follow up with relevant stakeholders.
- Increase credit limit for Upgrades and Vas.
- Validation of clients from Blu Portal to prevent fraud.
- Distributing cases to relevant Tls ensuring cases are resolved in a timely manner.
- Ensuring manager is informed daily concerning challenges.
Requirements
Qualifications & Skills:
Experience:
- Minimum of 3-5 years of experience in account management client services or a similar role
Industry Knowledge:
- Strong understanding of processes including customer service technical support back-office operations or related services.
Communication Skills:
- Exceptional verbal and written communication skills with the ability to clearly present ideas strategies and performance insights to clients and internal stakeholders.
Relationship Building:
- Proven track record of building and maintaining strong trust-based relationships with clients and internal teams with a client-first mindset.
Analytical Skills:
- Strong analytical abilities to interpret performance data identify trends and develop actionable insights that improve client outcomes.
Problem-Solving Skills:
- Excellent problem-solving skills with a proactive and solution-oriented approach to overcoming challenges.
Time Management:
- Ability to effectively manage multiple accounts and priorities in a fast-paced environment ensuring client needs are met without compromise.
Work Level
Junior
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Durban
Required Experience:
Junior IC
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
About Company
Ignition Group delivers efficient and exceptional business solutions globally, driven by the power of technology, data and people.
