Technical Onboarding Specialist
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
About EyeCarePro
EyeCarePro is the growth engine behind North Americas leading optometric practices. We deliver technology-enabled services and proprietary systems that help eye care practices operate efficiently maintain data accuracy and grow sustainably in a competitive healthcare landscape.
With five consecutive EyeVote Awards for excellence in Online and Social Media Marketing EyeCarePro is recognized not just for results but for how we achieve them. Our team operates with the structure of a product-driven organization and the agility of a services company supported by a fully remote global workforce. Our culture values accountability clarity collaboration and thoughtful problem-solving in complex healthcare environments.
About the Role
EyeCarePro is hiring an EHR Technical Specialist to provide client-facing technical support for Electronic Health Record (EHR) systems used by optometric practices.
This role is responsible for ensuring EHR access scheduling workflows and appointment attribution functions accurately and reliably for our clients. You will serve as a technical point of contact for EHR-related issues supporting onboarding troubleshooting permissions resolving data inconsistencies and maintaining system stability.
This position reports directly to the Head of Technology and works closely with internal support and onboarding teams.
Key Responsibilities
EHR Support & Troubleshooting
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Provide technical client-facing support for EHR systems
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Troubleshoot issues related to:
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EHR access and user permissions
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Appointment scheduling workflows
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Appointment and patient attribution accuracy
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Data sync or system reliability issues
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Identify root causes and implement long-term solutions
Client Communication
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Communicate clearly and professionally with clients regarding issues timelines and resolutions
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Translate technical problems into clear non-technical explanations
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Participate in escalation calls when EHR issues impact client operations
Data Integrity & Compliance
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Validate the accuracy of EHR data supporting client operations
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Monitor recurring issues and recommend preventative improvements or SOP updates
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Ensure all work complies with HIPAA and healthcare data security standards
Documentation & Collaboration
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Document configurations issues fixes and learnings thoroughly
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Coordinate with internal technology and onboarding teams on EHR-related blockers
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Support system updates testing and quality assurance efforts as needed
What We Are Looking For
Experience
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25 years of experience supporting or administering EHR systems
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Experience in healthcare health technology or clinical environments preferred
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Prior experience in a client-facing technical support role is a plus
EHR & Technical Skills
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Hands-on experience with one or more EHR platforms commonly used in outpatient or specialty practices
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Strong understanding of:
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EHR permissions and user roles
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Scheduling workflows
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Patient and appointment records
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Ability to troubleshoot access issues workflow breakdowns and data inconsistencies
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Familiarity with integrations APIs or healthcare data exchange concepts is preferred
Professional Skills
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Strong analytical and problem-solving skills
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High attention to detail and documentation accuracy
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Calm confident communication under client pressure
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Ability to manage multiple priorities in a fast-paced remote environment
What Success Looks Like
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EHR issues are resolved quickly correctly and permanently
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Appointment scheduling and attribution data is accurate and reliable
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Clients trust you as a technical authority
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Internal teams rely on your documentation and follow-through
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Compliance and data security standards are consistently upheld
Work Requirements
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100 percent remote work-from-home
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Schedule: Monday to Friday 9:00 AM to 5:00 PM Eastern Time
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Must have:
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Personal computer and essential equipment
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Reliable high-speed internet
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Quiet professional workspace
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Backup power supply (if applicable)
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What We Value
We value ownership clarity and steady execution. You will be trusted to manage your work without micromanagement. That means asking smart questions early documenting thoroughly communicating clearly and delivering solutions that hold up over time.
How to Apply
If you thrive in a client-facing technical role and enjoy solving real-world healthcare system challenges we would love to hear from you.
Note: If you do not hear from us within two weeks of submitting your application please consider your application unsuccessful at this time. We appreciate your interest in EyeCarePro.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
