Customer Services Executive

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Open Position Title: Customer Services Executive

About JLL

Were JLL. Were a professional services and investment management firm specializing in real estate. As a Fortune 500 company we help real estate owners occupiers and investors achieve their business ambitions.

If youre looking to step up your career JLL is the perfect professional home. With us youll have a chance to innovate with the worlds leading businesses put that expertise into action on landmark projects and work on game-changing real estate initiatives. Youll also make long-lasting professional connections and be inspired by the best. Were focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

About the role:

• Handle general reception duties including handling incoming calls mailing and courier arrangements

• Monitor & Assistant on front desk / reception operation

• Coordinate with Event Team of the account and Facilities Management team

• Manage and monitor the performance of the service providers

• Ensure works are compliance with the Company and the Clients policy and standards including health & safety work practices in the clients office

• Provide quality services to customers and handle customers enquiries politely

• Perform general office administrative duties as assigned including filing documents procurement and maintenance of office equipment stationery and water

• Handle ad hoc duties

What this job involves:

Supporting communications across the board

In this role youll work directly with the regional account manager and regional operations manager in supporting both domestic and regional communications strategies. Your main task is to draft various communications piecesincluding interesting social media posts general announcements and communications templatesand ensure that these outputs are consistent across the region. Youll also assist in engaging our customers by developing satisfaction survey programmes tracking feedback and generating monthly reports.

Bringing task management to front and centre

Are you a data expert As the person in charge youll oversee system data and ensure that the information is accurate and up to speed. Likewise youll make sure that tasks are properly assigned and that tagging follows global convention. Youll also report on task-related data and analysis on a monthly basis. Aside from this youll sit on top of tasks completions and any customer complaints.

Sound like you To apply you will have:

• Diploma or above with relevant experience

• Certificate in Secretarial Business Studies or equivalent

• Computer literacy is a definite pre-requisite

• Proficiency in both written and spoken English with good presentation and communication skill

• Interface with clients landlords consultants contractors and suppliers required

Experienced and customer-centric

You should have a degree or diploma in business administration facilities or equivalent qualification and over four years experience in a related field. Likewise strong customer skills and extensive experience in logistics management international administration and data analysis may help you land this job.

Creative and strong-willed

You need to be highly creative to come up with engaging communications pieces across various media and platforms. You should also be a spoken and written communications pro a multitasking hero and a master of poise under pressure. Think youre the one were looking for Apply now and be part of our global family.

What you can expect from us

Were an entrepreneurial inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best so we invest in supporting each other learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career recognition well-being benefits and pay. Well offer you a competitive salary and benefits package.

With us youll develop your strengths and enjoy a career full of varied experiences. We cant wait to see where your ambitions take you at JLL.

Apply today!

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.